Key Responsibilities

Cloud Program Leadership

○ Lead the planning and execution of cloud transformation programs across assigned customer accounts
○ Coordinate key activities like performance testing, cutovers, and handovers to customer success
○ Monitor progress, identify risks, and work with delivery teams to keep programs on track
○ Ensure customer programs align with business objectives and success criteria

Customer Relationship and Advocacy

○ Act as a trusted delivery partner to customer stakeholders and SI (System Integrator) partners
○ Provide strategic input on how customers can best use Guidewire products and services
○ Advocate for customer needs within Guidewire—collaborating with Product, Cloud Ops, and Support
○ Support governance activities like steering committees and executive reviews

Sales and Pre-Sales Support
○ Support sales teams by contributing to cloud transformation proposals and services estimates

○ Participate in early conversations with customers to shape engagement plans
○ Own small to mid-size opportunity proposals and help develop Statements of Work (SOWs)

Program Financial Management

○ Track budgets and forecast delivery costs for your programs
○ Contribute to overall account profitability by managing margin, staffing, and scope alignment
○ Ensure a smooth transition from implementation to BAU support and customer success

KPIs & Success Metrics

● Program Success Rate – % of cloud implementations delivered on time, on scope, and within budget
● Customer Engagement Quality – CSAT scores and stakeholder feedback from assigned accounts
● Delivery Efficiency – Accuracy of delivery forecasting, staffing plans, and margin impact
● Establishing and achieving Account specific Services Revenue, Profitability and Sales targets

Key Skills & Experience
● Experience in enterprise software delivery, consulting, or transformation
● Experience in a customer-facing leadership role
● Hands-on experience with large-scale software or cloud implementations
● Strong communication and relationship-building skills with customer stakeholders
● Familiarity with budgeting, forecasting, and tracking financials at the program level
● Experience coordinating across delivery teams, partners, and customer teams
● High-level understanding of cloud platforms and SaaS delivery models
● Ability to manage and mitigate delivery risks in complex environments
● Proficiency with tools like Jira, Confluence, Power BI, or similar platforms
● Comfortable leading both internal and external stakeholder conversations
● Strong sales acumen, capable of identifying and creating new sales opportunities through strategic thinking and proactive engagement

Preferred Skills & Experience

● Working knowledge of Guidewire Cloud Platform (GWCP) and associated services
● Understanding of P&C insurance industry processes and workflows
● AWS or cloud platform certifications
● PgMP, PMP, or SAFe certifications
● Previous experience working with System Integrator (SI) partners
● Familiarity with regulated industries (e.g., insurance, healthcare, banking)
● Prior experience in customer success, engagement management, or program delivery
● Exposure to commercials—proposals, SOWs, or pricing
● Experience in managing global or multi-region customer programs
● Comfortable working in fast-paced, matrixed environments with shifting priorities