Job Description

Key Responsibilities

Project Coordination and Execution

• Manage day-to-day activities for assigned Guidewire implementation projects, ensuring milestones are met and issues are addressed

• Help define project goals, timelines, and deliverables in collaboration with the team and customer—with clear alignment to fixed-price or outcome-based contract structures

• Track progress using project plans and tools, making updates as needed to maintain scope, schedule, and budget integrity

• Support structured implementation lifecycle phases (e.g., Fit-Gap, Configure, Test, Cutover) consistent with ERP-style delivery best practices on the Guidewire platform

• Assist in maintaining a detailed Work Breakdown Structure (WBS) to provide clear visibility of effort, progress, and remaining work across all project workstreams

Scope Management

• Maintain a clearly defined and baselined project scope, ensuring all deliverables are documented and accepted by relevant stakeholders at project initiation

• Monitor day-to-day activities against the agreed scope baseline, identifying deviations early and escalating through formal change control processes

• Support the preparation and documentation of Change Requests (CRs), capturing scope impact, effort estimates, schedule implications, and commercial consequences

• Maintain a change log to track all scope queries, approved changes, and their impact on budget and timeline

• Educate client teams on scope boundaries and the change control process to manage expectations proactively and minimize informal scope additions

Financial Tracking and Reporting

• Track project financials against approved budgets, monitoring planned versus actual costs and flagging variances to senior team members

• Support the preparation of regular financial status reports, including budget burn rate, remaining budget, and projected cost-at-completion

• Assist in applying basic Earned Value Management (EVM) principles—tracking Planned Value (PV), Earned Value (EV), and Actual Cost (AC) to provide objective measures of project performance and progress

• Calculate and report basic EVM indicators, including Schedule Variance (SV), Cost Variance (CV), and Cost Performance Index (CPI), to support early identification of financial risks

• Support milestone-based billing processes by ensuring delivery milestones are clearly defined, acceptance criteria are agreed upfront, and evidence of completion is documented and ready for invoicing

• Coordinate with Finance and Engagement Management teams to ensure billing events are triggered accurately and on time in line with contractual terms

Customer and Team Communication

• Act as the primary contact for the customer on project logistics and updates

• Ensure all stakeholders are informed with timely status updates and follow-ups, including transparent reporting on scope status, financial health, and milestone progress

• Help build strong working relationships with client teams and project collaborators

• Support Senior Project Managers or Program Leads on more complex initiatives as needed

Risk and Issue Management

• Monitor and identify risks early—particularly those that may impact fixed-price margin, scope integrity, or outcome delivery commitments—flagging them to senior team members or stakeholders

• Work with internal teams to troubleshoot blockers and keep the project moving forward

• Ensure decisions are documented, and actions are tracked to closure

• Flag potential scope creep early and escalate through appropriate change control processes to protect commercial positions

Governance and Reporting

• Maintain project documentation, including project charters, meeting notes, RAID logs, scope baseline documents, change logs, and financial reports

• Provide regular status reports to internal teams and external customers, with clear visibility on budget burn, milestone achievement, scope status, and EVM indicators

• Maintain traceability between deliverables, contracted outcomes, and billing milestones to support project sign-off and invoicing

• Contribute to post-project reviews and knowledge sharing across the team

KPIs & Success Metrics

• Project Delivery Health – Timely completion of key project milestones and deliverables

• Customer Satisfaction – Strong working relationships and positive feedback from stakeholders

• Fixed-Price Margin Performance – Delivery within approved cost budgets on fixed-price engagements

• Scope Governance – Effective tracking, documentation, and escalation of all scope changes via formal change control

• Financial Reporting Accuracy – Timely and accurate budget tracking, EVM reporting, and billing milestone management

• Billing Milestone Timeliness – Billing events triggered on time with complete supporting documentation

• At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.

Key Skills & Experience

• 5+ years of hands-on project or program delivery experience in software or professional services, with demonstrated experience on Guidewire or large-scale ERP implementations (e.g. SAP, Oracle, Majesco, Duck Creek)

• Understanding of fixed-price and outcome-based delivery models, including scope governance and change control disciplines

• Familiarity with financial tracking concepts, including budget burn, cost variance, and basic Earned Value Management principles (PV, EV, AC, CPI, SV)

• Experience supporting milestone-based billing processes, including the definition of acceptance criteria and billing triggers

• Strong organisational skills with attention to detail and time management

• Excellent verbal and written communication—comfortable working with customers and technical teams

• Experience managing tasks, timelines, and scope within agreed budgets and schedules

• Familiarity with structured implementation lifecycle phases such as Fit-Gap, Configure, Test, and Go-Live Cutover

• Basic understanding of project risks and issue management

• Collaborative mindset—comfortable working across cross-functional teams

• Familiar with common PM tools like Jira, Confluence, MS Project, or similar

• Able to work independently but knows when to escalate

• Motivated to learn and grow into larger project ownership

• Demonstrated ability to embrace AI and apply it to your role as well as use data-driven insights to drive innovation, productivity, and continuous improvement.

Preferred Skills & Experience

• Formal training or certification in project management (e.g. PMP, PRINCE2, Agile, SAFe)

• Exposure to the Earned Value Management methodology or formal financial reporting on project engagements

• Experience delivering Guidewire implementations (PolicyCenter, BillingCenter, ClaimCenter) or equivalent ERP/enterprise platform projects (e.g. SAP, Oracle, Salesforce)

• Familiarity with fixed-price commercial models, SOWs, and milestone-based billing structures

• Experience in SaaS or cloud-based solution delivery

• Previous work in customer-facing roles in software, IT, or professional services

• Familiarity with the insurance industry or other regulated sectors

• Experience coordinating multi-region or remote teams

• Experience working with delivery partners or third-party vendors

• Understanding of Agile, Scrum, or hybrid delivery methodologies

• Use of tools like Smartsheet, Asana, or Power BI for tracking and reporting

• Ability to manage competing priorities in a dynamic environment

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