Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Take a purist SRE approach to shared multi-tenant infrastructure for a resilient SaaS microservice-based containerized systems in addition to customer-centric application environments

• Oversee and automate the team’s growing presence in AWS

• Contribute to core infrastructure systems development with features, bug fixes, reliability improvements, etc

• Platform reliability engineering of a complex single sign-on SAML/OAuth-based central authentication platform

• Creatively build and develop tooling to aid in driving 24x7x365 follow-the-sun operations of critical production systems

• Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure

• Create system documentation and training materials to empower and educate our fellow team members

• Build and maintain observability tooling, metrics, and dashboarding for a global platform product infrastructure

• Improve our incident management lifecycle to identify, mitigate, and learn from reliability risks and issues

• Enhance platform observability with helping create a self-healing approach to platform reliability

• Collaborate with engineering teams, providing product feedback and where necessary contribute code to the product

• At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.

Education and Work Experience

• Bachelor’s Degree in Computer Science or related field

• Software engineering and task automation skills with Bash, Python, and/or Go are a must.

• Solid understanding of agile software development methodologies (Scrum, Kanban, etc.)

• Deep background with Linux systems and engineering

• Highly experienced with engineering and automating on Amazon Web Services (AWS)

• Experience supporting web applications running on Java / Apache / Tomcat in a live production environment

• Prior experience with IaC tools like Terraform/Terragrunt/Terraspace

• Prior experience with devops/gitops tools (Git, Bitbucket, Flux CD, Teamcity) for gate promotions

• Production-At-Scale support background in a heavily microservice-based world

• Hands-on engineering and ops expertise in containerization (Docker, Helm, Kubernetes/EKS, CNI and Ingress networking)

• Strong understanding of Single-Sign On, SAML, OAuth (Bonus if hands-on experience with Okta)

• Seasoned expertise around x.509 certificate technology and basic concepts of encryption

• Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS

• Advanced exposure to application development, web UI (design and development), JSON, application architecture

• Experience strongly utilizing observability tools (logging/APM) like Datadog, CloudWatch, and PagerDuty.

• Familiarity with event store/stream-processing technologies like Kafka or AWS SQS

• Understanding of Open Application Model systems such as KubeVela or Crossplane

• Demonstrated ability to embrace AI and apply it to your role as well as use data-driven insights to drive innovation, productivity, and continuous improvement.

Personal Qualities and Soft Skills

• You greatly prefer writing code than clicking a GUI.

• You enjoy teaching, being a mentor to others, and working across boundaries

• Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving

• Strong analytical mind with a penchant for process development and enhancement

• A highly positive can-do attitude with desire for being a team player

• Great communication skills and ability to explain complex technical concepts to a varied audience

• Demonstrate strong follow-through, a strong work ethic and consistently keep and meet commitments

• Ability to champion a culture of reliability within the product team, promoting practices like blameless postmortems, SLO tracking, and continuous learning from incidents.

Other Requirements

• Ability to read, write, and speak English

• We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support

• Prefer candidates who can work on PST timings primarily

• Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings

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