Job Description

Objective: To be the technical owner of a Service Line who is accountable for its definition, development, & maintenance. Ensuring consistent technical delivery while driving efficiency through continuous improvement & technical leadership through collaboration with teams to achieve strategic goals.

Role Overview

• Productive utilization of 50%

• Technical ownership of the definition, development & maintenance of Service Line.

• Technical escalation within delivery projects for issues with responsibility for mentoring & coaching supporting project GDC delivery leads as necessary.

• Drive consistent technical delivery across GDC of all services within the Service Line, addressing inconsistency as required.

• Collaborate with PS Practice technical leaders as needed to support delivery of Service Line.

• Participate in relevant Sales & Presales activities, providing technical insight and estimation as needed to address customer questions or concerns.

• Collaborate with PS Product & Portfolio team to create and update technical service collateral as necessary to ensure a clear understanding of service.

• Own continuous improvement initiatives of all services within the Service Line, with a focus on driving delivery efficiency through tooling & AI.

• Develop scalable & reusable content to reduce overall time & cost of service line and ensure technical consistency across service line projects.

• Collaborate with Service Line Lead and Service Line PMO to agree on Service Line KPIs and strategic goals.

• Where appropriate, deliver one or more services within the Service Line

• Work with relevant GDC CoP Leads to create enablement paths for all services within the Service Line.

• Part of the GDC technical leadership team, working with other technical leaders (like other Service Technical Leads and relevant CoP Leads) to educate and enable the wider GDC team on technical initiatives.

• Collaborate with PDO/EAA team to ensure how future product roadmap will impact all services within the Service Line.

Job Requirements

• Deep technical expertise in Guidewire platforms, specifically PolicyCenter, ClaimCenter, or BillingCenter.

• Proven track record in enterprise software delivery, high-level consulting, or large-scale digital transformation roles.

• Extensive program leadership experience, with a focus on Cloud-native or SaaS environments.

• Direct experience managing customer P&L, including a sophisticated understanding of cost, margin, and revenue levers.

• Exceptional executive presence with the ability to build and maintain relationships with C-level stakeholders and partners.

• Comprehensive knowledge of Guidewire product suites and modern implementation methodologies.

• Strong portfolio management skills, with the ability to balance competing priorities across a diverse customer base.

• Commercially astute with significant experience in proposal development, opportunity shaping, and deal structuring.

• Global operational fluency, including the ability to collaborate across diverse teams and multiple time zones.

• Strategic problem-solving skills with a knack for converting complex delivery roadblocks into clear execution plans.

• Cross-functional leadership experience aligning Sales, Product, Support, and Engineering workstreams.

• Deep understanding of value-based selling and the mechanisms required for ROI realization.

• Resilience in high-stakes environments, maintaining performance under executive scrutiny and fast-paced timelines.

• Superior communication skills to bridge the gap between technical stakeholders and executive leadership.

• Strategic advisory capabilities to influence technical roadmaps and product adoption strategies.

• Proven technical influence, including a history of mentoring peers and driving internal capability development.

Collaboration Partners

• GDC CoP Technical Leads

• PS Product & Portfolio team

• PS Practice technical leaders

• Customers

Measure of Success

• 50% Productive Utilization

• 95% Accurate demand insight and execution

• 95% Deal Estimation Accuracy

• Less than 10% technical performance issues

• Use AI tools to achieve PS efficiency goals

• Maintain or improve employee engagement scores (Average 8.0+)

Split of time

• Project Delivery / Oversight

• Service Dev / Maint

• GDC Technical Initiatives

• Sales / Presales Activities

• Mentoring of GDC Technical Leads