Job Description

What You Will Do

Regional Facilities & Serviced Office Management

• Manage day-to-day operations for regional offices (with a focus on San Mateo), including serviced offices, leased spaces, and any flexible workspace solutions.

• Serve as the primary point of contact for landlords, serviced office providers, property managers, and key vendors, ensuring performance against SLAs and contractual obligations.

• Oversee building systems and maintenance (HVAC, electrical, plumbing, life safety, access control) in partnership with vendors and Security, ensuring uptime, safety, and compliance with local codes and Guidewire standards.

• Coordinate cleaning, security, reception, mail, and other workplace services to deliver a reliable, high-quality in-office experience that supports collaboration, productivity, and employee engagement.

Budgeting, Cost Optimization & Data-Driven Operations

• Own the regional facilities operating and capital budgets, including rent, operating expenses, utilities, maintenance, workplace services, and small projects.

• Forecast, track, and report actuals vs. budget; partner with Finance to support financial transparency, cost optimization, and value realization in line with the Finance FY VPMOM.

• Identify and execute cost savings measures (for example, portfolio optimization, vendor consolidations, energy efficiency, smarter service levels) while maintaining or improving service and safety.

• Use data from building systems, occupancy analytics, and service tickets to inform decisions, support credible metrics, and enable better forecasting and prioritization.

Space Planning, Moves & Small Construction Projects

• Lead space planning and workplace programming for the region, including test fits, seating plans, and furniture standards that support hybrid collaboration, focus work, and future growth.

• Manage small to medium workplace projects (such as reconfigurations, refreshes, minor construction, and environmental branding), coordinating architects and engineers, contractors, landlords, and internal stakeholders.

ESG, Sustainability & Health/Safety

• Partner with Corporate Sustainability and Security to implement ESG and sustainability initiatives in the workplace, including energy and water efficiency, waste reduction, green cleaning programs, responsible materials, and healthy building practices.

• Track and report relevant environmental and social metrics from the workplace (such as resource usage, diversion rates, and certifications) to support corporate sustainability goals and reporting.

• Own or support health and safety programs for the region (for example, emergency preparedness, ergonomics, incident response), ensuring compliance with applicable regulations and internal standards.

• Champion inclusive, accessible spaces and services that support a diverse global workforce and foster a strong sense of belonging and psychological safety.

AI-Driven Automation & Process Improvement

• Partner with BizTech, PDO, and the Workplace team to identify and pilot AI- and automation-enabled improvements across facilities and workplace operations, such as smart ticket routing, predictive maintenance, occupancy analytics, and self-service tools.

• Standardize and document regional workplace processes, integrating automation where feasible to reduce manual effort, increase speed, and improve the employee experience.

Team Leadership & Stakeholder Partnership

• Lead, coach, and develop local workplace and support staff (and/or manage external on-site teams), fostering accountability, inclusion, and customer service excellence.

• Establish strong partnerships with local and global stakeholders (including Site Leadership, Security, BizTech, Finance, Global People, PDO/Product, Professional Services, and GTM) to understand evolving needs and plan space, services, and investments accordingly.

• Represent Workplace Operations in regional planning forums, incident response, and cross-functional initiatives, ensuring the physical environment supports strategic objectives such as AI adoption, cloud transformation, and employee engagement.

• Communicate clearly and regularly about changes to office operations, projects, and policies, helping employees navigate and get value from our physical spaces.

What We’re Looking For

Required

• Significant experience in facilities management, corporate real estate, or workplace operations, with responsibility for multi-tenant or serviced offices and leased sites.

• Proven track record managing operating and capital budgets, analyzing spend, and delivering cost savings without compromising quality, safety, or the employee experience.

• Experience overseeing building maintenance and operations, vendor and landlord management, and small construction or tenant improvement projects in an office environment.

• Strong stakeholder management skills and the ability to collaborate effectively across Finance, IT/BizTech, Security, HR/People, and business units in a global technology company.

• Comfort with data and systems (for example, ticketing tools, building management systems, CAFM/IWMS, dashboards); demonstrated ability to use data and analytics to make operational decisions and communicate tradeoffs.

• Excellent organization, communication, and problem-solving skills; able to prioritize and execute in a dynamic, high-growth, cloud and AI-focused environment.

• Commitment to inclusive culture, safety, sustainability, and continuous improvement that aligns with Guidewire’s values and EVP pillars of Craft, Evolve, and Belong.

Preferred

• Experience in a global technology, SaaS, or insurtech environment, ideally supporting engineering, product development, or professional services organizations.

• Familiarity with ESG frameworks, sustainability certifications, or corporate sustainability reporting as they relate to real estate and workplace operations.

• Exposure to or curiosity about AI, automation, and analytics for operations, with concrete examples of technology-enabled process improvements in facilities or workplace services.

• Experience supporting office transformations, consolidations, or expansions in alignment with broader corporate strategies and VPMOM-style planning.

How This Role Contributes to Guidewire’s Mission

By ensuring our regional workplaces are safe, efficient, and inspiring, you enable teams to focus on building and delivering the AI-powered, cloud-based solutions that transform how P&C insurers do business. Your work directly supports our commitments to customer success, operational excellence, and sustainable growth by aligning facilities decisions to data, cost, and risk considerations. In partnership with teams across Guidewire, you will help bring our culture and employee value proposition to life in the physical environment—so that growth is shared, purpose-driven, and shaped by the experiences we create together.

The US base salary range for this full-time position is $91,000 - $137,000. Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.