Compliance & Disputes Specialist (12 month contract term) Canada - Remote
Riipen
Legal
Multiple locations
Posted on Mar 8, 2025
Riipen is looking for Compliance & Disputes Specialists to oversee user escalations, payment disputes, and compliance-related inquiries across our platform. In this role, you will manage high-level user concerns, oversee verification processes, and ensure fair and well-documented resolutions for disputes. Your ability to analyze cases, render decisions, and maintain accurate compliance records will be essential in upholding trust and integrity within Riipen’s ecosystem.
This role is perfect for someone with strong attention to detail, critical thinking skills, and experience in compliance, risk management, or dispute resolution.
This position is a full time (40 hours) 12-month contract opportunity to start, based on program funding.
- Department
- Marketing
- Employment Type
- Full Time
- Location
- Various
- Workplace type
- Fully remote
- Compensation
- $60,000 - $65,000 / year
Key Responsibilities
User Escalations & Compliance Management
- Handle escalated user inquiries, overseeing the highest level of escalations related to disputes, platform integrity, and compliance issues.
- Investigate and resolve complex user disputes, ensuring all decisions are well-documented, fair, and aligned with Riipen’s policies.
- Oversee ID verification processes, ensuring accuracy and security in user authentication (Success Teams will provide initial support).
- Work cross-functionally with customer success, legal, and operations teams to maintain compliance and address concerns effectively.
Payment Dispute Resolution
- Own all payment disputes, investigating claims, gathering evidence, and determining appropriate resolutions.
- Manage escalated payments, handling transactions that require additional verification or review.
- Ensure all payment-related escalations are documented and resolved within SLA, preventing fraudulent activity or misuse of funds.
- Coordinate with the finance team to process payments and refunds when necessary.
Decision Making & Documentation
- Render decisions on escalated cases, ensuring outcomes are well-documented and communicated transparently to users.
- Maintain clear records of disputes, resolutions, and compliance actions, contributing to audit readiness and internal reporting.
- Stay up to date on compliance regulations, risk management best practices, and platform policies to ensure adherence.
Process Improvement & Risk Mitigation
- Continuously assess and refine compliance workflows, dispute resolution processes, and payment verification procedures.
- Identify trends in escalations and work proactively to reduce recurring issues through policy updates or preventative measures.
- Provide recommendations on best practices for fraud prevention, risk management, and platform integrity.
Skills, Knowledge and Expertise
You may be a good fit if:
- You have 2+ years of experience in compliance, risk management, fraud prevention, or dispute resolution.
- You have a strong analytical mindset and can assess complex disputes to make data-driven, fair decisions.
- You are comfortable handling high-stakes customer interactions and managing escalations professionally.
- You have experience with ID verification, financial transactions, or payment dispute processes.
- You are highly detail-oriented and can maintain accurate documentation and compliance records.
- You can work independently while collaborating with cross-functional teams in a remote environment.
Bonus Points:
- Experience using Hubspot, Intercom, G-Suite, and Slack
- Experience in ed-tech
Benefits
- 🏖️ 4 weeks of annual vacation
- 🤕 Paid sick leave
- 🏥 Extended Health and Dental benefits from your first day
- 💻 We will ensure you have a great work-from-home setup
- 📚 Learning & Development Stipend after 6 months of employment
We appreciate your interest and application. Only those applicants under consideration will be contacted.
Riipen is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.
Reasonable accommodation is available for qualified individuals with disabilities, upon request.
A note on compensation for the role: All compensation is benchmarked internally and externally. Compensation offered is commensurate with experience and aligned with our pay equity practices.
About Riipen
Conceptualized by Dana Stephenson and Dave Savory for their capstone entrepreneurship project at the University of Victoria, Riipen addressed an issue that they faced personally as learners — the challenge of gaining relevant work experience, building a network of possible employers, and then demonstrating their skills to that network in order to find work that would help them start their careers. They were facing the graduation conundrum — You can’t get a job without experience, but you can’t get experience without a job.
Since inception in 2013, Riipen has expanded its reach internationally and has developed a state of the art technology platform that caters and provides significant competitive advantages for organizations and academic institutions while staying true to their original goal of supporting student development. Riipen has enabled 193,000+ students at 590+ post-secondary institutions and training providers to partake in applied learning with 31,000+ companies. All of this leads us to our mission: Eliminate Underemployment.
Our Hiring Process
Stage 1:
Application Received
Stage 2:
Internal Review