Experience Manager - Customer Success (Remote, Canada)

Riipen

Customer Service, Sales & Business Development

Multiple locations

CAD 58k-80k / year

Posted on Jul 15, 2025

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Riipen is looking for an Experience Manager to join our Partner Solutions Team!

As an Experience Manager, you will own the success of a portfolio of Riipen experiences - credit courses, internship cohorts, career-readiness initiatives, micro-placements, and other applied-learning offerings. Combining consultative relationship management with dedicated program stewardship, you will guide faculty, career-services teams, institutional, and industry partners in designing and launching high-quality experiences (industry projects for which students will receive academic credit) that deliver clear value for the entire work-integrated learning ecosystem.

If you are a skilled facilitator who is passionate about education and tech, we invite you to explore this opportunity further!

This role is fully remote and while it can be located anywhere in Canada. Please note that the salary range is inclusive of both base and variable compensation.

Department: Educator Success
Employment Type: Full Time
Location: Various
Workplace type: Fully remote
Compensation: $58,000 - $80,000 / year
Reporting To: Jessica McInnis

Key Responsibilities

Relationship Success & Ownership

Build trusted, consultative relationships with Riipen partners from experience design through post-experience reflection, ensuring every interaction supports a high-quality work-integrated learning experience.
Act as the single point of accountability for experience health, proactively addressing match rate, partner engagement, deliverable completion, and employer feedback.
You thrive on curiosity and accountability; If something drifts off target, you feel personally responsible and bring it back in line, because learner and partner outcomes genuinely matter to you.

Experience Design & Management

Collaborate with Riipen partners to conceptualize and blueprint each project-based learning experience, developing outcome-aligned experience pages, integrating reflective practice and employability skill development, and confirming clear roles, milestones, and deliverables before launch.
Deliver end-to-end facilitation that spans employer recruitment and matching, student onboarding, project milestone monitoring, real-time troubleshooting, and outcomes reporting, ensuring seamless communication, high-quality reflection, and measurable learning impact throughout the entire experience lifecycle.
Set up experience configurations, including project templates, workflows, automated communications, and survey instruments so they directly reinforce the academic program’s learning goals.
Deliver concise, role-specific onboarding for educators, program staff, learners, and employers, live or asynchronously. Coach stakeholders to use data dashboards and reflection tools so they can monitor outcomes progress independently.

Impact & Advocacy

Actively monitor Riipen experience health dashboards; translate insights into actionable recommendations that improve learner outcomes and partner satisfaction.
Facilitate Experience Reflection sessions with program partners to capture wins, lessons learned, learner outcomes, and opportunities for deepening partner relationships.
Capture and amplify success stories and impact case studies, turning satisfied partners into advocates who champion Riipen within their networks, and supporting ROI storytelling and renewal efforts.

Collaboration & Community

Champion partner feedback to Product and Partner Solutions; keep partners informed of new features and their underlying value propositions.
Work hand-in-hand with Account Managers and cross-functional teams (Product, Employer Success, Sales) to deliver a seamless, unified service.
Represent Riipen values in professional forums; pursue ongoing learning that expands both your WIL expertise and our collective capability.

Skills, Knowledge and Expertise

Great Candidates Will Have …

3+ years in a client/customer-facing role (account management, customer success, sales, etc.);
Some experience in client consultation/facilitation;
Connect personally and professionally with our company values;
Possess an entrepreneurial spirit with a desire to work in a fast-paced startup environment;
Have the ability to consistently deliver exceptional results on demanding timelines and coordinate multiple projects simultaneously;
Be process and detail-oriented, creative, and with strong analytical skills;
Have a hunger and willingness to learn and adapt as Riipen the experiential learning landscape evolves.

Bonus Points:

Experience with HubSpot and G-Suite for Business;
Experience executing product demonstrations;
Knowledge or experience with project-based experiential learning or higher education;
Experience and success working with remote teams.

We ask that if you feel like you don’t check all the boxes but have the potential to learn what you don’t know, that you still apply! We believe that diverse teams are high-performing teams and we strive to employ individuals with a diversity of backgrounds, experiences, and perspectives.

If this role excites you, we look forward to receiving your application!

Benefits

🌐 Remote/travel working opportunities (when appropriate)

🏖️ 4 weeks of annual vacation

🤕 Paid sick leave

🏥 Extended Health and Dental benefits from your first day

💻 We will ensure you have a great work-from-home setup

📚 Learning & Development Stipend after 6 months of employment

We appreciate your interest and application. Only those applicants under consideration will be contacted.

Riipen is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.

About Riipen

Conceptualized by Dana Stephenson and Dave Savory for their capstone entrepreneurship project at the University of Victoria, Riipen addressed an issue that they faced personally as learners — the challenge of gaining relevant work experience, building a network of possible employers, and then demonstrating their skills to that network in order to find work that would help them start their careers. They were facing the graduation conundrum — You can’t get a job without experience, but you can’t get experience without a job.

Since inception in 2013, Riipen has expanded its reach internationally and has developed a state of the art technology platform that caters and provides significant competitive advantages for organizations and academic institutions while staying true to their original goal of supporting student development. Riipen has enabled 193,000+ students at 590+ post-secondary institutions and training providers to partake in applied learning with 31,000+ companies. All of this leads us to our mission: Eliminate Underemployment.

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