Business Analyst (Canada Remote)

Riipen

IT

Canada · Remote

Posted on Feb 12, 2026

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Riipen is looking for a Business Analyst to sit at the intersection of operations, data, and systems execution. This role is highly cross-functional and works in close partnership with the Director, Operations to ensure projects, metrics, and systems are aligned to Riipen’s Operating System and strategic priorities.

This role is accountable for translating business needs into actionable systems, workflows, dashboards, and insights. It combines hands-on systems ownership (HubSpot, Metabase, integrations), project management, analytics, and stakeholder accountability.

This is not a pure data analysis role. Success is measured by business impact, operational clarity, and adoption, not exploratory analysis.

This role is fully remote and open to candidates in Canada

Department: Operations
Employment Type: Full Time
Location: Canada - Remote
Workplace type: Fully remote
Compensation: $70,000 - $80,000 / year
Reporting To: Ashley Missen

Key Responsibilities

Operations & Project Execution

Contribute to a portfolio of internal, cross-functional projects from needs identification through planning, milestones, execution, and successful outcomes
Create and implement precise project management plans with clear timelines, ownership, and transparent communication at all levels
Ensure a strong understanding of all internal projects funneled through the Operations ticketing system; respond to, assign, and action Operations tickets
Provide the Director, Operations with up-to-date visibility into project volume, status, risks, and dependencies
Perform and communicate thorough quality assurance at every stage of systems and process development
Deliver regular project and systems status reporting to relevant stakeholders

Metrics, Dashboards, and Analytics

Contribute to the creation, standardization, and measurement of key KPIs that support timely and accurate decision-making
Build and maintain dashboards that provide real-time insight into project status, operational performance, risks, and trends
Create dashboards and reporting using SQL in Metabase and HubSpot reporting, ensuring data accuracy, usability, and adoption
Conduct ongoing systems and business analytics to identify issues, measure improvement over time, and inform recommendations
Work closely with the Riipen Data team to source, validate, and model data required for operational reporting and analysis

Systems and Process Ownership

Own and maintain HubSpot workflows, Zapier automations, and other operational integrations
Maintain a deep understanding of Riipen’s end-to-end processes across CRM, Riipen platform, and supporting tools
Drive awareness of business requirements across teams and identify substandard systems or processes using real-time data
Determine, document, and continuously refine user requirements for systems in production to ensure maximum usability and alignment
Troubleshoot systems issues and provide IT or systems support when necessary

Stakeholder Partnership and Accountability

Work with individuals across Riipen with authenticity and authority to hold teams accountable to agreed-upon processes and metrics
Work in lockstep with the Director, Operations to ensure teams are held accountable to their targeted metrics
Partner closely with Director, Operations to develop and refine reporting needs, data analysis, documentation, and other solutions collaboratively.
Monitor activity and volume trends to assist in providing recommendations and data to support recommendations on process and strategic changes within Riipen's business
Communicate effectively with production, management, and executive teams, translating data and systems insights into clear business recommendations

Documentation and Enablement

Author, update, and maintain internal and external documentation for systems, workflows, and processes
Partner to enable and ensure documentation supports onboarding, adoption, and ongoing operational excellence
Formally initiate, deliver, and maintain requirements documentation and systems change records

Skills, Knowledge, and Expertise

3–6+ years of experience in a Business Analyst, Operations Analyst, RevOps, Systems Analyst, or similar role
Strong experience working with HubSpot (workflows, reporting, CRM architecture)
Experience building dashboards and reporting using SQL, ideally in Metabase or similar BI tools
Demonstrated experience translating business needs into systems, workflows, and measurable outcomes
Strong project management and stakeholder management skills
Experience working in fast-paced, evolving environments with multiple cross-functional partners

We ask that if you feel like you don’t check all the boxes but have the potential to learn what you don’t know, that you still apply! We believe that diverse teams are high-performing teams and we strive to employ individuals with a diversity of backgrounds, experiences, and perspectives.

If this role excites you, we look forward to receiving your application!

Benefits

🌐 Remote/travel working opportunities (when appropriate)
🏖️ 4 weeks of annual vacation
🤕 Paid sick leave
🏥 Extended Health and Dental benefits from your first day
💻 We will ensure you have a great work-from-home setup
📚 Learning & Development Stipend after 6 months of employment

We appreciate your interest and application. Only those applicants under consideration will be contacted.

Riipen is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.

About Riipen

Conceptualized by Dana Stephenson and Dave Savory for their capstone entrepreneurship project at the University of Victoria, Riipen addressed an issue that they faced personally as learners — the challenge of gaining relevant work experience, building a network of possible employers, and then demonstrating their skills to that network in order to find work that would help them start their careers. They were facing the graduation conundrum — You can’t get a job without experience, but you can’t get experience without a job.

Since inception in 2013, Riipen has expanded its reach internationally and has developed a state of the art technology platform that caters and provides significant competitive advantages for organizations and academic institutions while staying true to their original goal of supporting student development. Riipen has enabled 193,000+ students at 590+ post-secondary institutions and training providers to partake in applied learning with 31,000+ companies. All of this leads us to our mission: Eliminate Underemployment.

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