About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.85B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritise candidate safety. Please be aware that official communication will only be sent from @Rippling.com addresses.

About The Role

This is an exciting opportunity to be a foundational team member of Rippling’s Global Implementation team AND a foundational member of our APAC team!

Implementation is an essential differentiator for Rippling. As a specialist Implementation Manager (an IC role), you will work with our customers across various segments to implement and drive the adoption of Rippling’s global products. You will leverage deep domain expertise and partner it with a deep knowledge of Rippling’s global products as well as strong commitment to customer experience.

Each member of our team is challenged to take on independent projects and show their individual strengths, from product to client experience. Your work will ensure that our clients will have a seamless implementation experience!

Please note, this role is based in Sydney.

What you will do

• Work one-on-one with clients to accurately interpret modern awards or enterprise agreements (EBAs) both during and after implementation
• Partner with Implementation, Sales, and Support teams to ensure customer needs are being met throughout their customer journey
• Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements related to Australia compliance laws and best practices
• Maintain in-product templates for standard Modern Awards configurations
• Track ongoing updates to Australian labour laws and ensure Rippling’s product remain on the cutting edge of those changes, and helping to communicate those changes to customers
• Support in the development and documentation of processes and best practices in Rippling both for customers and prospects

What you will need

• 3+ years of hands-on experience in a customer facing role, ideally at a company in the HCM or Payroll space.
• 3+ years of demonstrated knowledge of Australian labour laws and payroll requirements, particularly modern awards and enterprise agreements.
• Proven track record of success managing multiple projects and stakeholders simultaneously in a fast-paced environment.
• Stellar communication and presentation skills; the ability to simplify complex concepts for any audience.
• A passion for building relationships and a deep commitment to driving an exceptional customer experience.
• Strong project management and organizational skills: high attention to detail with excellent work product, time management, and project execution
• Excellent client-facing verbal and written communication skills
• Strong critical thinking skills, a growth mindset and a desire to continuously improve.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, colour, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com

Rippling employees work on a Hybrid Office Model - 3 days per week in our Sydney office.

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