Manager of Client Services, Mexico City
StackAdapt
Customer Service
Mexico City, Mexico
Posted on Nov 12, 2024
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.
Reporting to the VP of Client Services, the first Manager of Client Services (MCS) in Mexico City will be responsible for developing a world-class team that will thrive as we continue StackAdapt’s fast-paced growth in the LATAM region. The Manager of Client Services will lead a team of Account Managers, with the goal of upholding our reputation of delivering industry leading client service. Additionally, this role will allow you to use your RTB/Programmatic media buying experience to optimize campaigns, drive increased investment, and come up with unique solutions that ensure client satisfaction.
StackAdapt is a Remote First company though we are looking to hire someone in Mexico.
What you'll be doing:
- Leading a team of AMs, the Manager, Client Services will ensure that all members of the team understand the company’s objectives and work together to achieve them
- Tracking, monitoring and evaluating quarterly revenue targets given to each AM on the team where account retention and growth are the main objectives.
- Coach the AMs to make strategic plans to achieve objectives, and capitalize on opportunities within their portfolios while providing proactive help with the team’s largest and high potential accounts
- Identify opportunities to increase efficiency within the team, such as the development of tools, procedures or processes, or team education
- Hiring new AMs and developing training materials to help onboard new team members
- Work with other department leads representing the Client Service team’s best interests, sharing feedback and providing ideas to bring solutions to any relevant issues
- Create and implement individual personal growth plans with each direct report
- Act as a main point of contact for your portfolio of accounts
- Provide in-depth client consultation on StackAdapt DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs.
- In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education
- Travel as necessary
What you'll bring to the table:
- Professional working proficiency in both Spanish and English
- Experience working with clients throughout the LATAM market
- 3+ years of experience managing a team
- 3+ years of account management, planning, and execution experience in the programmatic space
- Real Time Bidding/programmatic expertise (DSP, Ad Network)
- Experience running Google Ad Words, Facebook Ads or ads executed through a DSP as a self-serve user
- Proactive and creative problem-solver with the ability to work in a fast-paced environment
- Detail and process oriented thinker with superior organizational and time management skills
- Strong interpersonal, verbal and written communication skills
- Proven success in managing client relationships and assisting in growing revenue
- The ability to grasp and communicate technical concepts and platform-based knowledge
- Familiarity with the latest digital advertising trends and ideas
- Ability to drive cross functional collaboration and demonstrate contribution and adoption of the solutions you design
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
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