Location

Charleston, SC or surrounding area.

About Us

Synaptive Medical is a Canadian medical device company, based in downtown Toronto, that is focused on supporting healthcare professionals and systems in patient diagnosis and treatment. Synaptive’s suite of products include MRI, surgical planning, navigation, and robotic visualization – all of which can be seamlessly combined or used independently in the operating room. The company is looking for innovative people to join the team and share in the development of technologies to solve surgical and imaging challenges in patient care.

The Opportunity

The Clinical Applications Specialist (CAS) is an essential part of Synaptive Medical. The CAS provides primary on-site clinical support of Synaptive’s technologies by acting as a knowledgeable and highly skilled technical resource in the hospital operating room. The CAS is expected to actively manage primary accounts assigned to them while also contributing to regional and national coverage as needed. At their assigned accounts, the CAS is responsible for driving customer engagement, supporting commercial success, pursuing excellence in clinical support, developing themself and the team, and maintaining good corporate citizenship.

$75,000.00 - $90,000 salary (base pay) + on-call pay + bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience and other relevant factors

What You’ll Do

• Pursue Excellence in Clinical Support:
• Clinical support of all Synaptive technologies inside and outside of the operating room
• Deliver Synaptive technology training and coaching pre-operatively and intra-operatively to surgeons and hospital staff
• Provide front line technical support to Synaptive technology inside and outside the operating room in collaboration with field service team
• Build relationships with stakeholders (neurosurgeons, RNs, schedulers, administration) as a clinical, technical and business resource
• Drive Customer Engagement:
• Drive clinical adoption of Synaptive products locally, regionally, and nationally
• Identify and support co-marketing opportunities at assigned accounts
• Support Commercial Success:
• Periodically support and demonstrate the use of Synaptive technology at medical education, PR & marketing, and sales events
• Periodically support clinical sales evaluations and launches of Synaptive technology at new accounts
• Identify sales lead opportunities at accounts
• Drive resident surgeon engagement at accounts
• Drive Team and Self:
• Train, mentor, and support teammates
• Strive to grow professionally
• Drive continuous improvements to our technology and processes
• Maintain Good Corporate Citizenship:
• Execute good documentation practices for compliance
• Manage the Voice-of-customer (VOC) through providing customer feedback to Synaptive leadership, product management, and engineering teams
• Execute administrative responsibilities
• Complete all required case reporting, continuing education, and paperwork on time and accurately.
• Adhere to performance management disciplines of weekly 1:1 calls, weekly/bi-weekly team calls, periodic national team meetings, annual performance reviews
• Work with hospital IT staff to test/enable connectivity of Synaptive technology in the OR
• The employee may perform other related duties as necessary to meet the ongoing needs of the organization
• Adhere to performance management disciplines of weekly 1:1 calls, weekly/bi-weekly team calls, periodic national team meetings, annual performance reviews
• Non-local travel up to 60% annually. Short notice non-local travel is occasional and would require same day flight departure.

What You’ll Need

• Four-year Bachelor of Science Degree from an accredited reputable institution or equivalent experience
• Problem-solving skills and the ability to make informed decisions under pressure
• Proven analytical, and spatial awareness skills
• Strong customer service skillset and communication skills
• Strong attention to detail and ability to bring customer satisfaction situations to a successful completion in a timely manner
• Experience with navigating software
• A valid Canadian or USA passport is required
• Driver’s license with ability to travel to accounts as required
• Ability to pass a 10-panel drug test

• Up-to-date vaccinations and TB test, or a reason protected by legislation why you cannot be vaccinated.

It’d Be Amazing If You Had

• 1-3 years of work experience, ideally in healthcare
• Prior experience with training on use and applications for medical devices or equipment
• Operating Room background/experience
• Experience working with software for medical applications, PACS, DICOM
• Experience with robotics, medical navigation, and optics
• Imaging and intraoperative modality experience
• Advanced Medical Terminology and/or familiarity with neurobiology and white matter connectivity
• Customer service experience
• Sales experience
• Experience in a fast-paced healthcare environment (EMT, technician, nursing, etc.)
• Business development experience
• Experience working with disruptive medical technologies
• Experience in developing and delivering training programs.

About You

• Positive attitude
• Self-motivated, results oriented, persistent, assertive
• Ability to manage your own schedule
• Cooperative and collaborative team-first mentality
• Clear, concise written and verbal communication skills
• Excellent interpersonal skills and persuasive/engaging communication skills to develop key relationships
• Eager life-long learner
• Passionate about medical device technology, healthcare, and contributing to account management and growth
• Desire to teach, educate and train
• Tenacious and determined to resolve and learn from challenging situations
• Excited by non-traditional job hours and travel
• Compassionate and patient-success focused
• Professional, thoughtful, and mature

Special/Physical Requirements

• While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is regularly required to stand, walk and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus. While performing the duties of this job, the employee regularly works in a hospital environment. The employee will be exposed to clinical operating rooms, for which proper personal protection equipment will be assigned and worn.