14-month contract

Vacancy Status: Open – Immediate

Position Description

Reporting to the Senior Director, Editorial Strategy and Content, this position is a subject matter expert responsible for Member Experience and Communications. The Manager, Communications (Member Experience) will be accountable for monitoring and delivering on the Board’s member experience and work to develop and publish content that highlights the benefits of being a member of the Toronto Region Board of Trade and engages our membership to drive satisfaction and retention. The position works closely with the Communications, Membership, Sponsorship, World Trade Centre Toronto and Events teams.

Role Description:

• Member storytelling:
  • develops and implements strategy for capturing, producing and distributing profiles, success stories, testimonials, and case studies in video, audio or print/online
  • Writes and designs content for member e-newsletter; managing layout and dissemination using Click Dimensions or other email Marketing Software
  • Writes promotional copy for web, digital, and print materials, as well as creating presentations for stakeholders
  • Collaborates with departments to develop profiles and other editorial products to highlight and promote the programs, partners and participants
• Collaborates on the performance of the Board’s email program including automation, personalization, segmentation, timing and reporting
• Collaborating with cross-functional teams to produce effective promotional materials
• Collaborates on the development and management of internal marketing & communications calendar
• Obtaining necessary consent and providing final approval on collateral, products and promotions
• Developing schedules and maintaining deadlines
• Contribute to the establishment and maintenance of website content standards, search engine optimization, website updates and social media
• Enforcing brand standards and guidelines
• Implementing and measuring success of member engagement campaigns

Your experience includes:

• Minimum 5 years Marketing/Communications experience
• Post-secondary training in communications, marketing, business, or related field
• Preferred technical experience with CRM systems (Microsoft Dynamics), eMail Marketing Software (ClickDimensions), design (Canva), web (Kentico), social media (LinkedIn, Instagram), project management (Microsoft Planner).
• Proven experience in creating content to engage target audiences
• Demonstrated adaptability, effective collaboration skills, drive for results
• Demonstrated experience in leading the end-to-end execution of marketing and engagement strategies to advance an organization’s mission and goals
• Excellent persuasive communication skills
• Exceptional written, oral, interpersonal and presentation skills and the ability to effectively interface with senior management and staff
• Operates as an effective tactical as well as strategic thinker, with an appreciation for brand identity and love of great copy

You’re often described as:

• Highly organized and deadline-driven
• A self-starter with the ability to work independently
• Collaborative with colleagues from all levels and departments
• Energetic, flexible, collaborative and proactive; a team player who can positively and productively impact both strategic and tactical initiatives
• Agile and open to changing directions, adopting new practices or learning something new
• A talented storyteller, a strong communicator, socially-savvy and an amplifier of the voice of the customer
• A strong multitasker with the ability to navigate competing deadlines
• A creative problem solver

Compensation & Benefits

TRBOT is committed to fair, equitable pay that matches the responsibility and expertise behind every role.

This role has an annual salary range of $75,000-$110,000.

At TRBOT, performance plays an important role in pay progression. As you build your skills, take on new challenges, and make an impact, your compensation will evolve to reflect that progress. Regular development check-ins with your manager keep your path clear and your momentum strong.

We encourage open dialogue about compensation at every stage of the interview process to ensure transparency and trust. Ask us anything—we want you to feel informed and confident from day one.

About the Toronto Region Board of Trade

At Toronto Region Board of Trade, you work closely with a collaborative, results-driven team of city builders. You will be centre stage on the issues that matter to the region. Working at Toronto Region Board of Trade gives you an opportunity to work with thought leaders, while collaborating with our dynamic, diverse membership.

Our culture is grounded in core values that include:

• Accountability – We are accountable to our Members, stakeholders and each other.
• Collaboration – We are our strongest when we work together.
• Connections – We engage and build communities.

Learn more about the exciting work the Board is doing at bot.com.

We look forward to hearing from interested candidates. Only those selected for an interview will be contacted.

The Board welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

As part of our recruitment process, TRBOT may use artificial intelligence (AI) tools to support the screening of applications. Participation is optional, and candidates can choose to opt out as part of the application process.