Manager, Member Success
Toronto Region Board of Trade
Vacancy Status: Replacement
Position Description
The Toronto Region Board of Trade is seeking a Manager, Member Success to support the Board’s membership revenue strategy. Reporting to the Senior Director, Sales & Engagement, this role is responsible for maintaining value-oriented relationships with members and delivering tailored experiences that advance members’ business objectives.
This role is ideal for someone who thrives in a fast-paced, relationship-driven, membership or association environment and who can translate the Board’s assets—such as policy and advocacy work, thought-leadership events, programs, and services—into clear, measurable value for members. The Manager, Member Success, works closely with internal teams and senior stakeholders to drive retention, renewal, and growth by proactively engaging members, understanding their evolving business needs, and demonstrating successful outcomes. We are looking for an individual with a dynamic, professional presence who can build rapport, manage key relationships, and confidently represent the Board across the GTA.
Role Description:
- Manage a portfolio of current members with a strong focus on service excellence, retention, and growth.
- Achieve monthly, quarterly, and annual sales targets and key performance indicators for existing members.
- Collaborate across internal teams to maintain strong product, program, and policy knowledge, enhance the overall member experience, and ensure a seamless transition from onboarding to ongoing engagement.
- Expand the member experience by working closely with members to understand their business goals and aligning those objectives with appropriate Board assets and opportunities.
- Understand and respond to members’ unique business objectives, including region-building policy engagement, business development, executive education, professional development, or profile-building, and develop tailored solutions and engagement strategies.
- Provide ongoing member solutions by leveraging the Board’s full suite of offerings, including events, programs, business services, amenities, and products.
- Confidently navigate and engage in environments with senior executives, government officials, and other key stakeholders.
- Attend Board-hosted events, external trade shows, and industry events to support strong member relationships, network with prospects, and build awareness of the Board across the Greater Toronto Area.
- Manage a high volume of activities and competing priorities while maintaining attention to detail and sensitivity to member needs.
Your experience includes:
- A minimum of 2 years of experience in an account management, client success, or relationship management role within a B2B environment; experience in a membership-based or association setting is an asset.
- Experience working in a CRM-driven environment, including the use of data and analytics to inform engagement and sales activity.
- Experience operating in a data-driven sales or retention-focused environment.
- Demonstrated success in building strong client relationships and delivering meaningful customer experiences.
- Strong problem-solving, analytical, and negotiation skills.
- Ability to communicate clearly, professionally, and effectively with senior executives, stakeholders, and internal team members.
You’re often described as:
- Highly organized, detail-oriented, and a strong communicator
- Collaborate with colleagues from all levels and departments
- Agile and open to changing directions, adopting new practices, or learning something new
- Curious, a self-starter with the ability to work independently
- A strong multitasker with the ability to navigate competing deadlines
- A creative problem solver
Compensation & Benefits
TRBOT is committed to fair, equitable pay that matches the responsibility and expertise behind every role.
This role has an annual total pay (base + commissions) range of $75,000 to $110,000.
At TRBOT, performance plays an important role in pay progression. As you build your skills, take on new challenges, and make an impact, your compensation will evolve to reflect that progress. Regular development check-ins with your manager keep your path clear and your momentum strong.
We encourage open dialogue about compensation at every stage of the interview process to ensure transparency and trust. Ask us anything—we want you to feel informed and confident from day one.
About the Toronto Region Board of Trade
At Toronto Region Board of Trade, you work closely with a collaborative, results-driven team of city builders. You will be centre stage on the issues that matter to the region. Working at Toronto Region Board of Trade gives you an opportunity to work with thought leaders, while collaborating with our dynamic, diverse membership.
Our culture is grounded in core values that include:
- Accountability – We are accountable to our Members, stakeholders, and each other.
- Collaboration – We are our strongest when we work together.
- Connections – We engage and build communities.
Learn more about the exciting work the Board is doing at bot.com.
We look forward to hearing from interested candidates. Only those selected for an interview will be contacted.
The Board welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.
As part of our recruitment process, TRBOT may use artificial intelligence (AI) tools to support the screening of applications. Participation is optional, and candidates can choose to opt out as part of the application process.