Senior Product Manager (AI/ML)
Trulioo
Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.
Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.
But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online.
Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.
What We Offer
- Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.
- Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
- Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
- Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.
Position Summary:
Trulioo is seeking a highly driven and experienced Senior Product Manager to lead the definition and delivery of our AI/ML Platform strategy.
Reporting to the Director of Product - DocV & Machine Learning, this is a pivotal individual contributor (IC) role where you’ll work cross-functionally to define the roadmap, guide execution, and deliver scalable AI/ML capabilities to customers and internal teams.
This is a full-time hybrid position based out of our Mount Pleasant office in Vancouver or San Diego, California with three in-office days per week.
What you’ll be doing:
- Lead the full lifecycle of AI/ML deployment—from procuring training data and collaborating with the ML team on model evaluation, to identifying dependencies, coordinating with Design and Engineering on deployment, and driving post-deployment monitoring and evaluation.
- Own and maintain governance documentation and AI/ML process documentation to support internal teams, customers, and RFPs.
- Define the critical features and own the roadmap for bringing high-scale, high-performance AI/ML to Trulioo customers and internally.
- Your cross-team collaboration skills will enable those improvements to be conceptualized and delivered to drive meaningful and impactful business outcomes.
- Translate customer value and business imperatives into actionable technical requirements, collaborating across execution teams to ensure insights and inputs shape the entire product lifecycle.
- Act as the subject matter & technical expert on ML Models for internal and external stakeholders.
- Drive accountability for achieving product quality, incremental delivery, and measurable customer value.
- Engage directly with customers, sales, product, marketing, and engineering across the product lifecycle in a fast-paced, high-growth environment.
- Define product specifications, user stories, mockups, and acceptance criteria independently and in collaboration with engineering, product management, and documentation teams.
- Partner with Engineering, ML, and release teams to plan, drive, and execute release cycles.
- Work with Product Marketing to create content, simplifying and communicating complex technical concepts for diverse audiences.
- Collaborate with Compliance, Legal, and Finance to ensure products meet security, regulatory, and financial standards.
You have:
- 5+ years of product management experience in FinTech, RegTech, Payments, or Financial Services, with a focus on KYB, identity verification, or onboarding.
- Hands-on experience with Large Language Models (LLMs), Agentic AI systems, ML Ops practices, and AI/ML Governance.
- Exceptional cross-functional collaboration skills with engineering, design, marketing, compliance, and business stakeholders.
- Strong sense of empathy to care deeply about customer problems and the user experience.
- Analytical thinking skills and a data-informed approach to decision-making.
- Strong communication skills, including the ability to translate sophisticated technical products and features into simple concepts and presentations.
It’s a bonus if you have:
- Bachelor’s degree in a relevant field or equivalent practical experience.
Thriving at Trulioo
At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.
We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.
If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.
Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.
Privacy Notice
As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”.