Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: CUPE - TW
Number of Vacancies: 1
Site: Toronto Western Hospital
Department: Schroeder Arthritis Institute, Outpatient Clinics
Reports to: Clinical Manager
Hours: Variable
Salary: $28.64 - $29.52. Start rate non-negotiable.
Shifts: Weekdays, Monday to Friday
Status: Casual
Closing Date: September 18, 2025

Position Summary
The Schroeder Arthritis Institute is the largest multidisciplinary arthritis hub in Canada, integrating medical, surgical and basic science aspects of Hand, Orthopedics, Osteoporosis and Rheumatology with a goal of making a global impact in discovery, learning and patient care.

Duties

• Provide patient admitting/registration function, receiving/registering patients/visitors coming in for tests/procedures and/or appointments
• Provide patient administrative services, organizing and maintaining patient charts, electronic and paper information filing systems
• Provide reception responsibilities of answering, screening and triaging telephone calls
• Perform unit administrative services ensuring efficient operation of the unit, within scope of authority
• Scheduling patients for tests, special procedures and/or urgent/emergency appointments
• Following established procedures to ensure the efficient flow of patient/patient appointments providing routine clerical support services

Qualifications

• At minimum, completion of a post secondary certificate up to 1 year in Office Administration or recognized equivalent
• General knowledge of office practices, process and procedures
• Knowledge of medical terminology preferred
• Experience working in a health care environment an asset
• Knowledge of a second language an asset
• Six (6) months to 1 year experience using computer applications or health information system required, i.e., EPR, MS outlook, PHS
• Must be able to read and understand sort notes, brief forms and/or instructions
• Must be able to add, subtract, multiply and/or divide
• Knowledge of another language, an asset
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
• Exercise initiative and good judgement with ability to multi-task
• Compliance with confidentiality requirements under UHN Privacy Policy
• Effective organizational, interpersonal, and communication skills
• Knowledge of applicable legislative, UHN and/or departmental policies
• Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand.
• Ability to work effectively in a team environment
• Ability to handle difficult patients/situations

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.