Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-union
Number of vacancies: 1
Site: All UHN sites
Department: Interpretation and Translation Services
Reports to: Manager, Interpretation and Translation Services
Hours: 37.5 hours per week
Status: Temporary Full-time (until November 2027)
Closing Date: September 26, 2025

Position Summary

Working in a highly dynamic environment and reporting to the Manager, Interpretation and Translation Services the Analyst will work collaboratively within patients and families across the Francophone community, to understand the needs of Francophone patients, essential care partners and substitute decision makers. The goal is to develop guidelines on how we can better serve the Francophone community while identifying gaps and opportunities in French language healthcare services. The Analyst will engage key stakeholders, including patient partners, caregivers, healthcare providers, community organizations, the French Language Health Planning Entity and the OH Toronto FLS Lead in the planning and implementation processes. An environmental scan will finalize the strategic plan. Upon completion of the environmental scan the Analyst will create a Francophone Services Office and a French Language Advisory Group at UHN whose work will focus on creating action plans to address the results of the needs assessment.

Duties

• Complete a needs assessment, benchmarking and environmental scan.
• Evaluate existing French language services at UHN and conduct an environmental scan of designated and identified French Language hospitals to benchmark against UHN’s current services.
• Identify themes during analysis of the results from surveys, interviews and focus groups
• Develop monitoring and evaluation metrics to track progress and measure the impact of initiatives, solicit feedback from service users and stakeholders to continually improve and refine services.
• Summarize Findings and Generate Recommendations
• Solicit feedback from community and implement recommendations from needs assessment
• Establish, design and develop comprehensive guidelines for French language digital wayfinding, ensuring consistency across all hospitals.

Qualifications

• Bilingual French and English.
• Project management experience
• Bachelors Degree, preferably a Masters Degree in a health-related field, or demonstrated equivalent
• Leading committees and initiatives and partnering with patients and families
• Experience with qualitative and quantitative research methodology and analysis and ability to identify themes and trends from data
• Experience preparing statistical data analysis and reports in a healthcare environment
• Excellent written and verbal communication skills in both English and French
• Strong presentation and group facilitation skills using adult education principles
• Ability to take a creative and proactive approach to problem recognition, solving, and conflict resolution
• Strong Microsoft skills including Word, Excel, PowerPoint and MS Teams
• Ability to maintain confidentiality required
• Strong statistical data analysis and reports in a healthcare environment
• Strong interpersonal skills focused on building relationships
• Ability to work in a collaborative environment with diverse, cross-functional teams
• Proven ability to be resourceful, learn quickly, change directions, and navigate complex decision making in a fast-paced environment
• Ability to coordinate or develop quality improvement programs and projects

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.