Company Description

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-Union
Site: Toronto General Hospital
Department: Preadmission Clinic
Reports to: Manager
Hours: 15 Hours per Week
Status: Permanent Part-Time
Closing Date: October 24, 2025

Duties

As a member of the Patient Management Centre team the responsibilities of the PATIENT MANAGEMENT CENTRE REPRESENTATIVE include:

• Ensuring the provision of optimum customer services while patients are in the Preadmission Clinic
• Collecting, verifying and correcting patient demographic information
• Generating revenue by investigating insurance coverage, patient accommodation and allocation options
• Performing unit specific activities to ensure the effective operation of the unit
• Performing cross-functional responsibilities, as required; performing cross-functional duties, as assigned and/or requested performing other duties consistent to the job classification, as required.

Qualifications

• Completion of Grade XII or recognized equivalent
• Previous mainframe, word processing, database and spreadsheet experience
• Excellent Microsoft office skills including Word and Excel
• Previous working experience with work flow, coordination of information - Pathways Health-care Scheduling (PHS) booking
• Knowledge and experience with Epic is preferred
• Demonstrated commitment to the delivery of excellent customer service
• Excellent verbal and written communication skills
• Excellent interpersonal and patient/customer services skills; sensitivity to patients and families, fears and anxieties - ability to use good judgment in assessing and/or responding to difficult situations
• Able to work in a fast-paced environment
• Excellent organizational and time management skills
• Typing skills of 50 words/minute
• Ability to produce detail-oriented, accurate work - ability to establish and adhere to priorities
• Ability to work as part of a team
• One year (1) related experience working in a health care environment preferred
• Knowledge of medical terminology preferred
• Must be willing to be cross trained to clinic booking role

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.