Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-Union
Number of Vacancies: 1

Site: Toronto General Hospital

Department: Medical Imaging
Work Model: Hybrid

Reports to: Manager, Office of Strategy Management
Hours: 37.5 hours per week
Shifts: Days
Status: Permanent Full Time
Closing Date:

Position Summary

Join Medical Imaging at UHN, one of the largest academic medical imaging department in Canada! Our cutting-edge digital technology and dedicated team prioritize patient care and exceptional image quality.

The Quality Improvement Specialist acts as an ambassador for patient safety and quality improvement, and promotes progress towards UHN’s goal of reducing preventable harm to zero. Success in the role will rely on ability to apply best practices in quality improvement, change management, and project management to seize opportunities and solve complex problems related to all aspects of quality: safety, effectiveness, patient-centeredness, timeliness, efficiency, and equity.

Duties

• Provide active support to the Quality of Care Committees (QCC), within Medical Imaging and the portfolio QCC for many surgical programs, and related processes and initiatives stemming from the Committees
• Support quality improvement initiatives including:
  • Identifying and framing opportunities for improvement
  • Initiating, planning, and implementing quality improvement projects
  • Facilitating and coaching an improvement team through the quality improvement process
  • Evaluating and monitoring changes
  • Building and implementing tools to sustain improvements and to course correct when necessary
• Use best practice in project management and change management to deliver projects successfully
• Use best practice improvement tools and methodologies such as Lean, Six Sigma and IHI Model for Improvement to improve quality of care
• Identify potential implementation and/or change management issues and develop strategies to mitigate
• Communicate complex information to internal and external stakeholders in a clear and concise manner to gain buy-in and enable project success.
• Work with Business Intelligence teams to develop evidence-based indicators and targets; analyze data and develop recommendations to meet target
• Provide quality improvement coaching, education and capacity building to build a culture of continuous improvement and operational excellence
• Prepare reports, briefing notes and presentations for all levels of the organization.
• Cultivate trust and relationships with all stakeholders in line with UHN values.
• Reinforce a patient focus throughout improvement projects

Qualifications

• At a minimum, completion of bachelors degree program or recognized equivalent in Business or Health Care Administration, Quality, Engineering or related field
• 5+ years’ experience in quality improvement and project management in a health care environment required; with relevant certifications (Lean, Six Sigma black belt and PMP), preferred
• Demonstrated experience in facilitating major change initiatives in a healthcare environment
• Demonstrated change management skills (consulting, negotiating, influencing)
• Demonstrated skills in developing evaluation frameworks/measurement plans and data analysis including the ability to develop, monitor and utilize performance indicators to support ongoing improvement efforts
• Excellent analytical and critical thinking skills with the ability to analyze complex problems, interpret data in support of process redesign, and navigate situations where information is difficult to obtain, complex, or ambiguous
• Knowledge of hospital organizational structure and processes with demonstrated ability to use clinical data for improvement
• Experience working with diverse stakeholders and fostering teamwork
• Demonstrated ability to handle multiple competing priorities and projects in a deadline-driven environment
• Analytical ability with excellent attention to detail
• Excellent verbal and written communication and presentation skills
• Current registration with a health professional regulatory body an asset
• Proficient in MS Office Suite: Excel, Access, PowerPoint, Visio, Word and the ability to build process maps

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.