Company Description

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-Union
Site: Princess Margaret Cancer Centre Lodge
Department: PM Lodge
Work Model: On-Site
Reports to: PM Lodge Manager
Grade: A0:05
Hours: 16 hours per week
Shifts: Monday to Friday 10am-2pm
Status: Permanent Part Time
Closing Date: November 14, 2025

Position Summary

Join Princess Margaret Cancer Centre Lodge, PM Lodge is a self-care facility for out-of-town cancer patients who come to Princess Margaret Cancer Centre or Sunnybrook Odette Cancer Centre for treatment.

Administrative Assistant Level 1 is providing support with over the phone communications and general inbox inquiries.

Duties

• Performing reception responsibilities including managing incoming referrals, completing callback’s and entering booking information on a daily basis
• Assisting with data tracking and analytics for OH reporting
• Administering and monitoring billing procedures and budgeting records including reimbursements
• Providing word processing/typing services for assigned personnel
• Maintaining written and/or electronic calendar schedules
• Providing support with small and/ or informal meetings/ events
• Maintaining and modifying confidential medical electronic/paper filing/retrieval methods, systems, and/or formats
• Ensuring the efficient operation of the office
• Performing other related clerical activities
• Performing cross-functional responsibilities, as assigned
• Performing other duties consistent with the job classification, as required

To be considered for this role, you must have significant experience in managing time and tasks within an extremely busy office environment. You have excellent MS Office applications skills, including Outlook, Word, Excel, PowerPoint, organizational and time management skills with the ability to multitask effectively. The successful candidate will show initiative, flexibility and be a team player. They will remain calm under pressure and be confident in their ability to critically think and preform well in the job.

Qualifications

• Completion of Grade XII or recognized equivalent
• Completion of recognized medical office administration program at the diploma level or equivalent
• Completion of a medical terminology course
• Minimum 2 years related medical administrative support experience
• Previous on-the-job computer/word-processing, database and spreadsheet software experience, in a Microsoft Office Environment preferred
• EPIC and Room Master experience and asset
• Strong command of medical terminology
• Must possess good interpersonal and customer service skills
• Must possess exceptional organizational and time management skills
• Must possess strong verbal and written communication skills
• Ability to work well under pressure
• Ability to use good judgment in assessing difficult situations
• Ability to work independently and as a team player
• Experience working in a health care environment preferred
• Experience working in a teaching hospital environment preferred
• Knowledge of general office practices, procedures and standards

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.