Company Description

About UHN

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, West Park Healthcare, and the Michener Institute of Education at UHN. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

About the Integrated Care Program

The Integrated Care (IC) Program at the University Health Network (UHN) is changing the way healthcare is delivered and experienced in Ontario and beyond. With a patient and caregiver-first approach, we’re breaking down the barriers and burdens of navigating the healthcare system, creating more seamless and personalized care experiences. By blending hospital and community care, the IC Program ensures patients receive the right care, at the right time, and in the right place.

Our innovative model of care supports thousands of patients annually across multiple pathways, including surgery, medicine, transplant, and emergency department care. By delivering advanced care at home, reducing hospital stays, and preventing unnecessary readmissions, the IC Program addresses critical challenges like surgical backlogs and hallway healthcare, while paving the way for modernized, scalable, and sustainable home and community care.

We’re now embarking on an exciting new chapter: building and refining our digital systems to unite UHN with community care providers. This initiative will streamline care coordination, enhance data insights, and empower patients and caregivers with virtual tools – all while driving meaningful population health outcomes.

Be part of a team that’s reshaping healthcare delivery. Together, we’re improving experiences, enhancing outcomes, and creating the future of integrated care.

Job Description

Union Status: Non-Union

Department: Integrated Care Digital, UHN Connected Care

Site: University Health Network

Reports To: Senior Program Manager, Data Strategy

Status: Temporary Full-Time (4-month contract with opportunity to extend)

Hours: 37.5 hours per week

The Credentialed Trainer (CT) plays a key role in supporting clinicians and staff by delivering instructor-led training on UHN’s clinical systems. This role involves collaboration with the Principal Trainer, application analysts, and subject matter experts to maintain and implement course content and supporting documentation.

Key Responsibilities

• Deliver technical training for clinical applications: face-to-face instructor-led and/or via Microsoft Teams.
• Successfully complete credentialing panel evaluations.
• Apply adult education principles in training delivery.
• Develop and maintain training materials (e.g., Quick Start Guides, tip sheets) as directed.
• Use the Learning Management System for class management.
• Provide onsite and virtual support as needed.
• Monitor and evaluate training effectiveness as directed.

Qualifications

Education:

• Bachelor’s degree in Clinical Field, Adult Education, Health Informatics, Computer Science, or related field

Experience:

• Minimum 2 years of adult technical training experience
• Clinical background or Epic Credentialed Trainer/ATE experience (asset)
• Experience writing training documentation
• Proficiency in MS365
• Experience with cloud-based learning platforms and LMS (preferred)

Certifications:

• CTP or CTDP certification from the Institute for Performance & Learning (asset).

Skills & Competencies:

• Strong communication, collaboration, and customer service skills.
• Excellent problem-solving abilities.
• Ability to work independently and in a team environment.

Additional Information

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN thanks all applicants, however, only those selected for an interview will be contacted. University Health Network has a diverse workforce and is an equal opportunity employer.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.