Company Description

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-Union
Number of Vacancies: 1
Site: Princess Margaret Cancer Centre Lodge
Department: PM Lodge
Reports to: PM Lodge Manager
Hours: 37.5 hours per week
Shifts: Days
Status: Permanent Full-Time
Closing Date: November 28, 2025

Position Summary

The Princess Margaret Cancer Centre Lodge provides a home-away-from-home accommodation for cancer patients who are receiving treatment at Princess Margaret Cancer Centre or Sunnybrook Odette Cancer Centre. As an integral part of the Princess Margaret Lodge, the primary responsibilities of the Resident Relations Supervisor include: supervising all operations of the Lodge; managing resident relations, admission criteria/bookings, resident check-in and check-out, etc.; aligning with Princess Margaret Cancer Centre, Corporate Standards and Priorities, ensuring all rules and corporate policies are implemented; performing cross-functional and/or other duties consistent with the job classification, as assigned or requested. This is an on-site role.

Duties

• Oversees all Princess Margaret Cancer Centre Lodge Office Administrative Operations, including providing direct supervision to lower classified clerical position(s)
• Collaborate with other disciplines to support Lodge operations
• Oversees incoming accommodation reservations, callback’s and general inbox and assigns work as needed to team members
• Promotes internal and external awareness within UHN and Sunnybrook about Lodge operations and services, including on site tours and off-site meetings
• Completes daily shift handovers and creates tracking reports (i.e., occupancy, exceptions etc.)
• Administering and monitoring billing procedures and budgeting records including reimbursements
• Oversees staff schedules, including the completion of payroll
• Providing support, organizing and running team meetings and events, including office huddles
• Maintaining and modifying confidential medical and personal information
• Prepares Month End and relevant Financial Reports including data analytics for mandatory OH reporting
• Ensuring all residents are complying with Lodge policies and procedures
• Performing cross-functional responsibilities, as assigned including Lodge management coverage
• Performing other duties consistent with the job classification, as required

Qualifications

• At minimum, completion of a 3-year community college program in Hotel Management, Business Administration, or in related field with experience in hospitality or recognized equivalent required
• At minimum Over 3 years up to and including 4 years of practical and related experience and/or on-the-job training required
• At minimum 1 year of supervisory/management experience)
• Previous on the job computer/word-processing, database and spreadsheet software experience, in a Microsoft Office Environment preferred
• EPIC and Room Master experience an asset
• Must possess excellent organizational skills, problem-solving skills and attention to detail
• Ability to direct and oversee multiple tasks simultaneously
• Must possess strong verbal and written communication skills
• Ability to work independently and as a team player in a fast-paced environment
• Experience working in a health care environment preferred

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.