Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-Union
Number of Vacancies: 1
New or Replacement Position: New
Site: West Park, Toronto Rehab and Transitional Care Programs (multiple sites)
Department: Patient Education and Engagement
Reports to: Manager, Patient Education and Engagement
Salary range: $78,954 - $118,424 per annum
Hours: 37.5 hours/week
Status: Permanent Full-Time
Closing Date: January 16, 2026

Position Summary

The UHN Patient Education Specialist (Post Acute) helps create a culture of health literacy and patient engagement in care at post-acute care sites and programs at UHN. The Specialist coaches/teaches clinicians and non-clinical patient care providers (e.g., physicians, nursing, Health Professions, administrative staff, etc.) in the use of patient engagement care practices and resources available at UHN.

The Specialist applies the standards and best practice guidelines developed by UHN Patient Education & Engagement and Patient and Family Learning Centres and by keeping current with published literature in patient education. The Post-Acute Specialist will act as a knowledge sharer and connector among post-acute care programs and with Patient Education and Engagement and the Patient and Family Learning Centres. The Specialist will also bring themes from post-acute back to PE&E and the PFLCs to enrich knowledge on patient experience and other needs across the health system.

Travel between sites will be required. UHN post-acute sites currently include (but may expand in the future with UHN growth):

• West Park Healthcare Centre
• Toronto Rehab (Bickle, Lyndhurst, Rumsey, UC)
• Hillcrest Reactivation Centre
• Queen's Estate
• Buttonwood Reactivation Care Centre

Duties

• Deliver effective training and educational support for topics related to patient education and engagement care practices, primarily at UHN post-acute care sites
• Liaise and connect with post-acute care sites and programs to build relationships, understand needs and strengths
• Support post-acute members of TeamUHN to learn and use the UHN tools available to teach patients effectively
• Coach clinicians to use and develop point of care patient education
• Support Patient Education and Engagement planning and implementation activities
• Facilitate patient- and caregiver-facing events and education in partnership with the PFLCs and post-acute partners
• Assist the managers of Patient Education and Engagement and the Patient and Family Learning Centres to build post-acute needs into overall program strategies and operations
• Help conduct work related to Quality, Evaluation and Research

Qualifications

• At minimum 4 years practical and related experience and 2 years on the job training
• Previous on-the-job computer/word processing, database and spreadsheet software experience
• Experience in a Microsoft Office environment, including demonstrated expertise with Teams, Sharepoint, Excel, PowerPoint and Word
• Strong customer service skills
• Experience facilitating group education in virtual and in-person environments
• Experience with plain language review and editing
• Experience working with Patient Partners or people with lived experience
• Experience working in a health care environment preferred
• Previous experience working in a post-acute health care environment an asset
• Previous experience with Quality Assurance an asset
• Ability to perform duties in a professional and courteous manner and produce a high quality of work while meeting deadlines in accordance with UHN standards
• Ability to liaise between hospital sites, multiple stakeholders and the Patient Education team members
• Exercise initiative and good judgement with ability to multi-task
• Compliance with confidentiality requirements
• Excellent organizational, interpersonal, and communication skills
• Client service oriented, with the ability to effectively work with diverse populations
• Excellent verbal and written skills
• A second language an asset

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.