Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine, and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-Union
Number of vacancies: 1
New or Replacement: New
Site: Ontario Power Generation (4th Floor)
Department: Business Intelligence & Innovation
Reports to: Manager
Salary Range: $73,808 to $110,700 annually
Hours: 37.5 hours per week
Status: Permanent Full-Time
Shifts: Days
Closing Date: March 31, 2026

Position Summary
UHN is seeking a Salesforce Business Analyst to support and evolve Salesforce-based solutions used for research administration and research operations.

Supporting the Salesforce Product Manager, this role will act as a critical bridge between research stakeholders and the Salesforce platform team. The successful candidate will translate research business needs into scalable Salesforce solutions that improve researcher experience, operational efficiency, compliance, and data quality across the research lifecycle.

Duties

• Business Analysis & Stakeholder Engagement
  • Partner with research stakeholders including Research Finance, Grants & Contracts, Institutional Authorization, and other research operations to understand business processes and pain points.
  • Elicit, document, and validate business and functional requirements for research-focused Salesforce solutions.
  • Translate requirements into user stories, process flows, and functional specifications.
• Salesforce Solution Support
  • Configure and enhance Salesforce Service Cloud and Experience Cloud features supporting research use cases (objects, fields, flows, validation rules, page layouts, reports, dashboards).
  • Support research workflows such as grant administration, financial tracking, approvals, compliance obligations, and researcher self-service.
  • Assist with user acceptance testing (UAT), release validation, and production support.
• Delivery & Governance
  • Work closely with Salesforce Administrators, Developers, and Product Owners to ensure solutions align with platform standards and research governance.
  • Support backlog refinement, prioritization, and sprint planning activities.
  • Maintain high-quality documentation of requirements, configurations, and business processes.
• Adoption & Continuous Improvement
  • Support onboarding and change management for research users.
  • Identify opportunities to streamline research processes and improve data quality through Salesforce.
  • Act as a trusted advisor on Salesforce capabilities within the research context.

Qualifications

• Bachelor’s degree in Business, Health Administration, Information Systems, or equivalent practical experience.
• 3+ years of experience as a Business Analyst supporting enterprise applications (CRM/Case Management platforms strongly preferred) required
• Demonstrated experience translating complex stakeholder needs into clear requirements (user stories, process maps, functional specs, acceptance criteria) required
• Hands-on familiarity with Salesforce capabilities (objects/data model, security concepts, reporting, and automation such as Flows), with the ability to work effectively alongside Admins/Developers required
• Strong facilitation and communication skills, including running working sessions with research stakeholders and documenting outcomes required
• Experience supporting testing activities (UAT planning, test scripts, defect triage) and enabling successful releases required
• Salesforce certification (Administrator and/or Business Analyst) an asset
• Experience working in Agile/product delivery (backlog refinement, sprint planning, iterative delivery) an asset
• Familiarity with integration patterns and downstream reporting/analytics needs (e.g., data platforms, BI teams), including data quality and governance considerations an asset

Additional Information

Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.