Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-union
Number of vacancies: 2
New or Replacement Position: Replacement
Site: Toronto General Hospital
Department: Switchboard Services
Reports to: Manager
Salary Range: $28.42 - $35.52 per hour
Hours: 37.5 hours per week
Status: Temporary Full-Time
Closing Date: June 5, 2026

Position Summary

UHN Connect plays a critical role in the fast-paced communication flow at UHN. The Senior Communications Operator is responsible for overseeing and supporting switchboard and communication services within the hospital environment, ensuring efficient daily operations, high-quality customer service, and rapid emergency response coordination. The role includes training and mentoring staff, monitoring call volumes and alarm systems, maintaining on-call and paging databases, supporting quality assurance initiatives, and ensuring compliance with emergency procedures and confidentiality standards. The position also provides backup switchboard coverage, assists with policy and procedure development, and performs administrative and cross-functional duties as required.

Duties

• Train and support new and existing communications staff, including conducting in-service training and reviewing emergency and disaster response procedures.
• Monitor daily switchboard operations, call volumes, and service levels while providing backup switchboard, locating, and paging support as needed.
• Maintain and update switchboard, on-call, and paging databases using termination lists, directory updates, and change requests.
• Monitor hospital alarm systems and coordinate emergency communication procedures, including testing fire alarms, emergency phones, pagers, and cardiac arrest response systems.
• Conduct quality assurance activities by monitoring workflow, customer service standards, compliance, and operational efficiency, while resolving work-related issues in collaboration with leadership.
• Perform administrative and departmental support duties, including policy and procedure documentation, pager maintenance coordination, mail distribution, and after-hours on-call responsibilities.

Qualifications

• At minimum, completion of Secondary School, or recognized equivalent
• Minimum 5 years of relevant experience
• Customer Service or Healthcare environment experience
• Customer Service training
• Leadership Courses
• Experience with Microsoft Office Suite
• Ability to perform duties in a professional and courteous manner while meeting deadlines in accordance to UHN standards
• Excellent communication skills both verbal and written
• Excellent communication skills both verbal and written.
• Exercise initiative and good judgment with ability to multi-task.
• Compliance with confidentiality requirements.
• Effective organizational, interpersonal, and communication skills

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.