Executive Programs Administrative Support
Administration, Customer Service
Toronto, ON, Canada
Executive Programs Administrative Support
Date Posted: 08/18/2026
Req ID: 49879
Faculty/Division: School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)
Position Number: 00059906
Existing Vacancy: Yes
Description:
About us:The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise, Here’s where it changes to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.
Your opportunity:
At Rotman Executive Programs, Canada’s leading executive education provider for open-enrolment programs, we enable leaders to develop the capacity to transform themselves, their organizations and their communities by offering specialized business education programs for individual and organizations which address today’s business challenges and opportunities.
Our programs for individuals cover all areas of executive training, including leadership, management, strategic human resources, governance and finance, for public, private and nonprofit sectors. We also work directly with organizations and their executives around the globe to address their unique challenges and opportunities by designing customized programs focusing on helping organizations and their leaders achieve better business results.
Reporting to the Associate Director, Program Delivery, the Executive Programs Administrative Support provides administrative support to EP’s central services and resources team and to other areas of Executive Programs, including Marketing Communications, EP Finance and the various portfolios of programs.
As a member of the Executive Program’s team, the Executive Programs Administrative Support must practice professionalism and sound judgment in all interactions while maintaininghigh service standards as defined by Executive Programs. The individual will abide by EPs and Rotman’s set of values in how the position interacts with clients, faculty and staff. A strong customer service orientation, highly developed organizational skills and the ability to multi-task, using sound judgment in prioritizing conflicting demands are also essential.
The Executive Programs Administrative Support must display tact and diplomacy in dealing with clients, participants, special guests, visitors, faculty, staff, and suppliers.
Your responsibilities will include:
- Acting as the first point of contact for general enquiries
- Resolving issues that may occur during events and escalating problems as required
- Booking rooms and arranging appropriate accommodations
- Analyzing needs and recommending appropriate technologies for teaching/learning goals
- Providing detailed information and demonstrating the use of technology
- Determining logistical details and activities for instructor development and training sessions
- Analyzing client needs and making recommendations on event logistics and option
- Manage centralized program tasks and inventory suchas creating program portals and ordering office supplies
- Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
- Minimum three years of relatedadministrative experience required, preferably in an academic environment
- Excellent project coordination and event management skills
- Must have strong computer skills and experience working with MS Word and Excel, LMS, video conferencing tools and e-mail software applications
- Ability to cope with pressures and deadlines and adapt to evolving processes and procedures
- Strong communication skills, both verbal and written
- Public Speaking and great interpersonal skills
- Ability to learn and utilize different computer applications and technologies efficiently and effectively in all aspects of the job requirements
- Ability to assume responsibility and work on own initiative, and also collaborate with other
- This position will be required to work a variety of hours and shifts. Early morning, evening and/or weekend shifts might be required
To be successful in this role you will be:
- Approachable
- Communicator
- Motivated self-learner
- Organized
- Problem solver
- Team player
- Thoughtful
Closing Date: 08/27/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $67,916. with an annual step progression to a maximum of $86,855. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
Job descriptions are available upon request for internal applicants.
Diversity Statement
The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.
Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.
The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.
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