Company Description

Vention helps some of the most innovative manufacturing companies automate their production floor in just a few days. Vention's online-first manufacturing automation platform (MAP) enables its clients to design, automate, order, and deploy manufacturing equipment directly from their web browser.

Vention is headquartered in Montreal, Canada, with offices in Berlin and Boston, and is used in over 3,000 factories on 5 continents. As one of Canada’s Most Admired Cultures and Great Place to Work, we are a performance driven culture that cares deeply about happiness. We like ambitious goals, facts & data, and constructive debates. But at the same time, we know that we can’t repeatedly push ourselves if we are not surrounded by an uplifting and caring work environment. Those two sides of our culture, feed each other and are safeguarded with the same level of attention. Our values & principles include:

• We make our clients successful - we do what’s right for our customers, even when it makes our roles more challenging.
• We execute and deliver - we set ambitious goals for ourselves and are energized about meeting them.
• We debate, then commit - we challenge our own perspectives and ideas in pursuit of the best solutions.
• We innovate to inspire - we value innovation in products, user experiences, and business practices.
• We collaborate to achieve more - we work as one team to achieve more than we would on our own.
• We empower our people to reach their full potential - we hold ourselves to high standards but know when to celebrate progress & achievements

Job Description

As a Senior Integration Specialist at Vention, you will be a key member of the Customer Success team, bridging the gap between post-sales implementation and advanced technical support. We’re looking for a highly autonomous, field-ready engineer with a passion for troubleshooting, client collaboration, and delivering high-impact support both remotely and on-site.

You’ll be supporting complex industrial automation systems by investigating issues, validating hardware and software configurations, and helping clients get the most out of our systems. This role combines the mindset of a field service engineer with the rigor of a Tier 3-4 technical support expert.

What you’ll do:

• Act as a subject matter expert for automation challenges across Vention’s platform and ecosystem.
• Lead technical deployments and investigations, both remotely and on-site when required, ensuring that Vention hardware, software, and robotics systems meet client expectations.
• Program and validate automation systems using Vention’s MachineMotion controller, MachineLogic software, and client-specific logic (Python).
• Integrate and commission robot applications using our key partner technologies (Fanuc, Universal Robots, ABB), including programming, safety configuration, and troubleshooting.
• Support advanced escalations: Own and resolve complex support cases, ensuring fast turnaround and clear communication.
• Participate in client discussions, in collaboration with Sales and the Customer Success Managers, to identify the best-fit solutions and deployment strategies.
• Execute user acceptance testing (UAT) for new hardware and software releases to ensure readiness and functionality before rollout.
• Maintain and improve technical documentation, including user manuals, troubleshooting guides, and technical FAQs, to enable self-service and reduce repetitive tickets.
• Manage and contribute to the support system (Zendesk) by owning incoming tickets, prioritizing effectively, and improving internal workflows.
• Collaborate cross-functionally with Product, Engineering, and QA by sharing field insights, contributing to feature feedback, and identifying areas for improvement.
• Mentor and guide junior Integration Specialists, helping them grow in communication, ownership, and technical depth.

Qualifications

• Degree in Electrical, Mechatronics, Robotics, or a related engineering field.
• 6+ years of hands-on experience in industrial automation, robotic systems integration, or advanced technical support roles.
• Solid foundation in system commissioning, controls, and industrial machine integration.
• Experienced in ticketing systems (Zendesk) and internal knowledge base development.
• A plus if you know how to work with robot programming (Fanuc,UR, ABB)
• Strong communicator who can explain complex technical concepts clearly to clients, teammates, and non-technical stakeholders.
• Experienced in programming (Python) and troubleshooting across electrical, mechanical, and software layers.
• Familiar with post-sales client environments and comfortable owning support relationships with high-value enterprise clients.
• Willing to travel for on-site deployment and troubleshooting as needed.
• Fluent in English; French, Spanish is a strong asset.

Additional Information

‍How We Take Care of You

• Complimentary beverages and snacks so that you are fueled and ready for your day
• Career growth opportunities. Your future matters.
• Fun-filled social events curated based on diverse interests for our team to celebrate together. From sponsored sports teams to trivia nights
• Time off to volunteer and give back to your community.

What to Expect in Your Interview

• Initial Call
• Meet the Team
• Challenge
• Decision & Offer

Commitment to Equal Employment Opportunity

Our culture is an uplifting environment for high achievers. The fast-paced, high-performance environment will give you the opportunity to build products, processes and strategies that will have a lasting impact.

When you join Vention, you join a team of professionals with a diverse variety of experiences, backgrounds, and perspectives. Together, we strive to nurture a supportive and inclusive work environment for all. We push each other to achieve extraordinary results and forge long term relationships as a result of the intensity and passion.

We’re passionate about helping you do your best work. Claim your seat and find out what you can do!

If you're unsure if your experience perfectly matches our job posting, we encourage you to apply anyway! We are happy to chat and get to know you better while you can understand the role as well