Company Description

Vention helps some of the most innovative manufacturing companies automate their production floor in just a few days. Vention's online-first manufacturing automation platform (MAP) enables its clients to design, automate, order, and deploy manufacturing equipment directly from their web browser.

Vention is headquartered in Montreal, Canada, with offices in Berlin and Boston, and is used in over 3,000 factories on 5 continents. As one of Canada’s Most Admired Cultures and Great Place to Work, we are a performance driven culture that cares deeply about happiness. We like ambitious goals, facts & data, and constructive debates. But at the same time, we know that we can’t repeatedly push ourselves if we are not surrounded by an uplifting and caring work environment. Those two sides of our culture, feed each other and are safeguarded with the same level of attention. Our values & principles include:

• We make our clients successful - we do what’s right for our customers, even when it makes our roles more challenging.
• We execute and deliver - we set ambitious goals for ourselves and are energized about meeting them.
• We debate, then commit - we challenge our own perspectives and ideas in pursuit of the best solutions.
• We innovate to inspire - we value innovation in products, user experiences, and business practices.
• We collaborate to achieve more - we work as one team to achieve more than we would on our own.
• We empower our people to reach their full potential - we hold ourselves to high standards but know when to celebrate progress & achievements

Job Description

As a Support and integration Manager at Vention, you will lead a team of integration specialists and engineers and will be responsible for delivering high impact post-sales technical support and assistance. Your mission is to ensure our customers derive maximum value from Vention’s solutions while building a high-performing, scalable support organization.

You will coach your team through structured planning, technical execution, client escalations, identifying customer needs, performing world class root cause analysis and providing solutions to a variety of requests. Your ability to balance hands-on involvement with strategic oversight will be key in improving response time, quality of service, and long term success.

Your domain expertise in software, automation and robotics will elevate the growing team’s technical knowledge and enable you to identify training opportunities for them.

You will collaborate closely with Sales, Customer Success, Application Engineering, Product, and Platform teams to align on customer needs, triage feedback, and influence both roadmap priorities and Go To Market strategy.

More specifically, your role will include:

• Manage a team of Integration Specialists and engineers in order to support their technical, professional and interpersonal development.
• Coach and elevate your team’s problem-solving and escalation handling capabilities, serving as the final point of escalation for high-impact integration issues.
• Reinforce process rigor across documentation, standard work, troubleshooting protocols and on-site visit report.
• Partner with Product, Platform, and CX to identify technical gaps, track recurring issues, and align on fixes.
• Hire, onboard, and ramp new team members in alignment with projected deployment growth and technical complexity.
• Join triage sessions and provide real-world integration feedback to influence roadmap and priorities.
• Complete team evaluations, technical assessments, and performance reviews to ensure objectives are met and growth paths are clear.
• Drive continuous improvement projects within the team, identifying areas for optimization and implementing solutions to enhance efficiency and effectiveness.
• Support pre-sales and post-deployment activities as needed by engaging in client calls, deployment planning, and occasionally traveling on-site to lead key integrations or solve critical issues.

Qualifications

• Bachelor degree in mechanical, electrical, automation, robotics, or mechatronics - or related field
• 6+ years of experience in industrial automation, controls or robotics
• 5+ years in technical support or integration roles, with 3+ years leading technical teams
• Strong business acumen and deep knowledge of automation
• Strong knowledge of support tooling (Zendesk, Jira) or equivalent systems used for ticket management, triage, and documentation
• Excellent leadership and communication skills, with a proven ability to influence cross-functional teams and resolve complex issues
• High emotional intelligence, with the ability to coach others, navigate ambiguity, and represent your team across departments
• Exceptional client communication skills and a customer first mentality
• Bilingual (English and French), both spoken and written

Additional Information

‍How We Take Care of You

• Complimentary beverages and snacks so that you are fueled and ready for your day
• Career growth opportunities. Your future matters.
• Fun-filled social events curated based on diverse interests for our team to celebrate together. From sponsored sports teams to trivia nights
• Time off to volunteer and give back to your community.

What to Expect in Your Interview

• Initial Call
• Meet the Team
• Challenge
• Decision & Offer

Commitment to Equal Employment Opportunity

Our culture is an uplifting environment for high achievers. The fast-paced, high-performance environment will give you the opportunity to build products, processes and strategies that will have a lasting impact.

When you join Vention, you join a team of professionals with a diverse variety of experiences, backgrounds, and perspectives. Together, we strive to nurture a supportive and inclusive work environment for all. We push each other to achieve extraordinary results and forge long term relationships as a result of the intensity and passion.

We’re passionate about helping you do your best work. Claim your seat and find out what you can do!

If you're unsure if your experience perfectly matches our job posting, we encourage you to apply anyway! We are happy to chat and get to know you better while you can understand the role as well