We are seeking a skilled Cloud Operator (L1) to join our offshore team based out in Cochin. The ideal candidate will have a strong background in managing cloud infrastructure, optimizing performance, and ensuring security compliance across various cloud platforms. This role involves collaboration with our onshore team in Canada to design, implement, and support cloud solutions that align with business objectives.

Employment Type : Contract -6 Months)

Job Location: India (Remote)

YOUR RESPONSIBILITIES

• Infrastructure Management: Design, implement, and maintain server, storage, network, and security infrastructures in cloud environments (Microsoft Azure, AWS, and Google Cloud).
  
• Performance Optimization: Identify and address potential bottlenecks affecting application performance and cloud service efficiency.
  
• Data Integrity: Ensure data integrity by implementing appropriate access controls for cloud services.
  
• Monitoring and Automation: Develop and support system monitoring infrastructure and create automated processes for cloud operations, including CI/CD pipelines.
  
• Incident Response: Troubleshoot production issues and respond to escalations, ensuring high availability and reliability of cloud solutions. This includes providing Level 1 (L1) support for technical inquiries and escalating complex issues to Level 2 (L2) support as necessary.
  
• Documentation: Create and maintain comprehensive documentation of cloud infrastructure, configurations, and processes to facilitate knowledge sharing.

QUALIFICATIONS

• Proven experience in a Managed Service Provider (MSP) setting
• Familiarity with the ITIL framework and best practices in IT service management
• Hands-on experience with Microsoft Azure, Amazon Web Services (AWS), and Google Cloud environments, including VM, network, and automation
• Proficiency in working with Linux and/or Windows server operating systems
• Experience with automation and Infrastructure as Code (IaC) tools such as Ansible, Git, Terraform, and Azure ARM

L1 & L2 SUPPORT REQUIREMENTS:

• Experience in providing Level 1 (L1) support, including troubleshooting common technical issues and responding to service requests
• Familiarity with Level 2 (L2) support processes and the ability to escalate and resolve more complex technical challenges as needed

NICE TO HAVE :

• Relevant certifications in Azure, AWS, or Google Cloud (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate) are advantageous. Experience with Google Cloud is a plus
• Experience in an Agile development environment.
• Ability to collaborate with our team working in the Eastern Time Zone

We offer a competitive salary, a casual workspace, and great people to collaborate with. If this job sounds perfect for you, please apply