We are seeking a Content Creator to lead and manage all enterprise and development documentation across our platforms. This role involves creating, curating, and maintaining high-quality content that supports our teams and enables efficient knowledge sharing across the organization. The ideal candidate will be skilled in organizing complex information, managing content repositories, and ensuring data is accessible for both human users and AI-assist tools.

This is a contractual hybrid role for a period of 6 months, with the potential for extension. The candidate must work from the Toronto office 3 days/ week.

Key Responsibilities

• Develop, organize, and maintain comprehensive documentation, including FAQs, process guides, glossaries, and technical how-tos.
• Manage and update the organization’s knowledge base across multiple platforms such as Confluence, GitHub, and SharePointConnect.
• Collaborate with technical teams, product managers, and business stakeholders to collect and validate information.
• Establish consistent documentation standards, ensuring clarity, accuracy, and accessibility.
• Work closely with AI and data teams to ensure documentation and data are properly structured for ingestion into AI Assist systems.
• Maintain version control and document history across repositories.
• Monitor and analyze usage of content to identify gaps and areas for improvement.
  
  

Required Skills & Qualifications

• Bachelor’s degree in Communications, Technical Writing, Information Management, or a related field.
• 3–5 years of experience in content creation, technical documentation, or knowledge management.
• Proficiency with Confluence, GitHub, and SharePoint (or similar platforms).
• Strong organizational and writing skills with attention to detail and clarity.
• Understanding of AI data structuring or documentation tagging for machine learning tools (preferred).
• Ability to work independently and manage multiple deliverables in a hybrid work environment.
  
  

We offer a competitive salary, casual workspace, and great people to collaborate with. If this job sounds perfect for you, please apply.