Onboarding & Implementation Specialist
VoPay
British Columbia, Canada · Vancouver, BC, Canada
Posted on Dec 30, 2025
Onboarding & Implementation Specialist
Location: Vancouver, BC
Full-Time
In Office Role
About VoPay International Inc.
VoPay’s Fintech-as-a-Service platform enables any business to embed financial services and payment capabilities into their existing applications, products, or services through a single, scalable API. Our integrated technology gives product managers and developers the flexibility and speed to build innovative financial solutions in a rapidly evolving industry.
Opportunity
We are looking for an experienced Onboarding & Implementation Specialist who will lead customers through onboarding, integration, and successful deployment of VoPay’s embedded finance and payment orchestration solutions. This is a post-sales delivery role focused entirely on solution implementation, technical integration, configuration, and customer enablement.
You will work directly with customers’ product, engineering, finance, and operations teams to ensure a seamless implementation experience. You will also collaborate internally with Product, Engineering, Compliance, Sales, and Support to ensure each customer launches smoothly and derives maximum value from VoPay’s platform.
Key Responsibilities:
Customer Implementation & Onboarding
- Lead end-to-end onboarding for new customers, from project kickoff to go-live.
- Guide customers through integration of VoPay’s APIs, SDKs, and embedded UI components.
- Support configuration of ledgers, wallets, payment workflows, compliance modules, and treasury orchestration settings.
- Ensure customers meet all technical, operational, and compliance requirements before activation.
Technical Integration Support
- Work closely with customer engineering teams to troubleshoot integration issues.
- Review API requests, logs, data flows, and callback/webhook behaviour to ensure correct implementation.
- Provide clear technical guidance on integration best practices for ACH, EFT, card, payouts, reconciliation, and embedded finance workflows.
Solution Delivery & Project Management
- Manage multiple customer implementation projects simultaneously with clear timelines, milestones, and progress reporting.
- Coordinate internal teams to ensure required resources are aligned for each customer launch.
- Identify risks and blockers early and drive timely resolution.
Customer Training & Enablement
- Deliver customer training sessions for portals, APIs, financial operations, compliance workflows, and reporting tools.
- Build and maintain documentation, checklists, SOPs, and workflows to support customer readiness.
Post-Launch Transition
- Ensure a smooth handoff to Customer Success & Support once the customer is live.
- Document all integration architecture, custom workflows, and launch decisions for internal reference.
What Success Looks Like in This Role
- Customers complete onboarding faster, with fewer escalations.
- Integrations go live without blockers and follow best practices.
- Customers fully adopt VoPay’s orchestration capabilities, reducing manual processes.
- Internal teams view you as the central coordinator for delivery and implementation quality.
Experience & Qualifications:
- 3–7+ years in SaaS implementation, technical delivery, onboarding, or integration consulting.
- Strong understanding of APIs, RESTful services, webhooks, and system-to-system integrations.
- Experience working with financial operations, payments, fintech, or compliance workflows is an asset.
- Excellent communication skills with both technical and non-technical stakeholders.
- Strong project management and problem-solving skills.
- Comfortable leading customer-facing technical conversations.
Nice to Have:
- Experience in fintech, payments, ERP, treasury systems, lending, or embedded financial services.
- Ability to read API logs, JSON payloads, and troubleshoot integration flows.
- Familiarity with core banking, payment gateways, ACH/EFT, and ledger systems.
Vopay International Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.