[Wattpad] Client Success Coordinator

Wattpad
Wattpad

Customer Service

Toronto, ON, Canada

CAD 60k-72k / year

Posted on Jul 7, 2026
Apply now
Wattpad’s vision is to entertain and connect the world through stories. A leading global webnovel platform, Wattpad has democratized storytelling for a new generation of diverse Gen Z writers and their fans. Wattpad is part of WEBTOON Entertainment’s IP & Creator Ecosystem, where approximately 155 million monthly active users discover incredible stories in multiple formats. Come build the future of entertainment and storytelling with our global team, and write your next chapter with us!
Wattpad is part of the WEBTOON Entertainment family of brands, home to some of the world's largest storytelling platforms. With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others. To read more about our family of Brands, check out our website here.
We are looking for a Client Success Coordinator to join our fast growing Advertising team! You will work closely with our incredibly fun, motivated and hard-working team to continue to build and nurture relationships with Wattpad’s range of advertising partners.

What You'll Do:

  • Work closely with the Client Success team to set up and execute brand campaigns, monitor performance and offer suggestions for optimizations

  • Participate in brainstorming sessions as part of the creative sales process

  • Assist with responding to RFP’s and providing strategic recommendations

  • Post content and manage brand profiles related to live campaigns

  • Review brand stories advertising copy, influencer content, contest entries and all other branded content to ensure it is in excellent spelling and grammatical standing, and meets all brand guidelines supplied by client(s)

  • Assist with campaign set up and ensure all ads are being served correctly

  • Acquire and integrate industry knowledge related to general trends, emerging technologies, and competitors

  • Work cross functionally with Ad Operations, Sales, Product and Marketing teams and WEBTOON Studios

  • Work with business operations team to optimize campaigns and meet client KPIs

  • Gather key learnings and recommendations for future campaigns

  • Maintain and update central team resources (Google Drive) and perform administrative duties such as billing and invoicing as required

Required Qualifications:

  • 1+ year of experience in an advertising or marketing agency setting (internship and co-op also counts!)

  • Basic understanding of advertising campaign lifecycle from proposal and creative development through operation and reporting

  • Strong excel and PPT skills

  • Strong communication skills and a client-first attitude

  • Experience working with digital media

  • Some experience working directly with brands, as well as creative, media, and social agencies

  • Experience with branded content and native advertising products an asset, along with entertainment and/or CPG industry experience

  • A Wattpadder of course!

What we offer (For Full-Time Only):
* Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
* Top industry health benefits, including vision and dental
Your own health/wellness account to spend each year
* RRSP Contributions (Canada), 401K Contributions (USA)
* Generous vacation and Maternity/Parental leave top-up program
* Corporate discount for gym memberships for you and your family
* Work from almost anywhere in the world for part of the year
* Winter break shutdown and a whole lot more!
Wattpad is conducting all interviews in a distributed manner using applicable third party software where needed and using visual interface tools such as Google Meet and Zoom.
About Wattpad
Who are we? Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world.
What does that mean? We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse.
What are we obsessed with? Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks.
How do we work? Autonomously, collaboratively, respectfully. Balancing with work, family, and play...and all while having a great time.
Unlock the best of both worlds with a role that keeps you connected! We're looking for passionate individuals in the Greater Toronto Area to join our team who can work 3x per week from our vibrant downtown Toronto office. Wattpad has a hybrid work model, where employees enjoy the flexibility to connect with colleagues and collaborate on exciting projects in person, as well as the time and space to for productive work from home. This is your opportunity to be a part of our thriving workplace culture.
Wattpad encourages candidates to apply as long as they are authorized to work in Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits.
Culture and Diversity
Wattpad is an equal opportunity employer. We do not discriminate. Period.
Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We have taken a leadership position on creating a culture and an organization that truly values diversity. We are committed to fostering a global team that reflects the diversity of the Wattpad community. At Wattpad, we believe cultural fit doesn’t mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status.
If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.
Don’t meet all the requirements? Studies show women and people of colour are less likely to apply to jobs if they do not meet all the qualifications. Therefore, in an effort to build a more diverse workplace, we encourage you to apply anyways. You might actually be the right person or you may be a good fit for a number of other openings we currently have.
#Wattpad

60000 - 72000 CAD a year

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