As the Customer Success Team Lead at Weever, you will support the Manager of Customer Success by leading and developing a team of Customer Success Representatives. You’ll provide coaching, support day-to-day escalations, reinforce best practices, and help ensure consistent quality and delivery across the team. Alongside your leadership responsibilities, you will also manage your own portfolio of customer accounts — driving adoption, retention, and measurable value.

This is a hands-on role that combines customer management with team enablement. You’ll serve as the first point of escalation for operational and customer issues, provide guidance on existing playbooks and workflows, and collaborate cross-functionally to improve the customer experience.

The emphasis is on elevating team performance while also delivering strong outcomes within your assigned book of business.

The ideal candidate is an experienced Customer Success professional who is comfortable influencing both customers and internal stakeholders in a fast-moving SaaS environment.

Key responsibilities

Player-Coach for the CS team

● Coach, train and guide Customer Success Representatives (CSRs) on customer communication, platform usage, and best practices to ensure consistent delivery across the team, and to ensure CSRS meet or exceed their performance goals.

● Oversee day-to-day operations, ensuring that the CSR team is focused on top strategic and tactical priorities

● Serve as the first point of escalation for customer issues and internal coordination

● Monitor customer account health across the team and flag and proactively act on risks, trends, and opportunities.

Directly manage a portfolio of customer accounts, driving adoption, engagement, and ultimately ensuring customers get measurable value from Weever.

● Conduct customer check-ins, success reviews, and platform enablement sessions as needed.

● Proactively assess, clarify, and validate customer needs on an ongoing basis.

● Identify expansion opportunities within assigned accounts and collaborate with Sales to support commercial conversations.

Support and interact with cross-functional teams to improve product and processes

● Provide feedback on common customer themes to inform product improvements and operational efficiencies.

● Collaborate cross-functionally to ensure smooth customer experience.

● Create and document knowledge in a central repository of technical solutions to customer problems

Skills and Experience

● 3+ years of experience in B2B SaaS Customer Success, ideally supporting enterprise or multi-site customers.

● 1+ years of experience coaching or mentoring peers, ideally in a player-coach or team lead capacity.

● Proven ability to manage complex, multi-stakeholder relationships and drive measurable business outcomes.

● Problem-solving mindset able to independently and strategically identify and communicate value-added solutions to customer challenges

● Strong technical aptitude with the ability to configure digital workflows and translate customer requirements into platform solutions.

● Exceptional communication, facilitation, and presentation skills, with a consultative, customer-first mindset.

Bonus Points

● Familiarity with manufacturing operations, safety, quality, or maintenance programs (Lean, TPM, or ISO knowledge).

About Weever

Weever is a rapidly growing software company. We build cloud-based software products that large enterprise CPG manufacturing clients use to capture data, manage workflows, and access actionable reports. We replace clipboards and filing cabinets with tablets and databases which provide alerts, analysis, and other features that make data useful. This helps eliminate administrative tasks, simplify work, and empower front line staff to change the culture of our clients.

Benefits of Working at Weever

● Compensation: We offer a flexible compensation package for the right candidate with a salary + commission + bonus structure + RRSP match.

● Ownership: We offer options to our team.
● Insurance: We have a good benefits package offering dental, drugs, and other kinds of coverage.

● Vacations: Our team members must take them.

● Paperless Operations: We practice what we preach as a fully digital company

How to Apply

Use the form below to send us your resume and cover letter. In your cover letter, please mention why you want to work for Weever and the strengths that you will bring to this position.

We thank all that apply but wish to inform, only qualified candidates will be contacted.

We are only accepting applications from Canada for this position at this time.