Job Summary

Outbound Sales Manager

Global Faces Direct

Full-time

In-Office | Toronto, ON, Canada

ROLE PROFILE

The Outbound Sales Manager will provide mature strategic leadership to a high-performing team focused on acquiring new monthly donors, driving business growth, and maintaining client satisfaction.

This role is responsible for the successful end-to-end execution of new fundraising program launches, from concept through delivery, while fostering a culture of accountability, collaboration, and continuous improvement. The Manager will ensure programs are delivered effectively and consistently meet or exceed acquisition targets through data-driven decision-making and ongoing campaign refinement.

Key Responsibilities

• Strong leadership capabilities
• Experience in sales coaching and mentoring
• Ability to operate effectively in a fast-paced, team environment with a strong drive for results
• Exceptional business acumen and communication skills and influence a “win as a team” mindset. Furthermore, you will:
  
  

Team Leadership & Performance Management

• Lead, coach, and develop a team of fundraising specialists to consistently meet and exceed monthly donation goals
• Conduct regular team meetings and structured 1:1 coaching sessions focused on performance, skill development, and growth
• Proactively address performance or team dynamic challenges, escalating concerns when required.
  
  

Campaign & Script Management

• Own the execution of new campaign launches, ensuring system readiness, effective training rollouts, and real-time performance monitoring
• Lead the creation, testing, and ongoing optimization of call scripts for new charities and program launches
• Refine messaging to align with brand guidelines while maximizing donor engagement, clarity, and compliance
  
  

Operational Oversight & Quality

• Monitor KPIs, including conversion rates, revenue performance, dialing efficiency, and donor verification results
• Optimize dialer strategies, segmentation, frequency, and list performance to improve contact and conversion rates
• Oversee recontact and reprocessing workflows for unverified monthly donations to improve long-term donor retention.
  
  

What You Bring To The Role

Your Experience and Training:

• 2-5 years of experience in sales, fundraising, or contact-center operations with accountability for revenue and performance targets
• Experience working in a performance-driven, KPI-focused environment
• Experience working in a contact center is desirable.
• Demonstrated success launching and optimizing sales or fundraising campaigns
• University or College education, with a focus in Business Management or a combination of education and relevant business experience
• Facilitation experience is an asset.
  
  

Your Knowledge, Skills & Abilities

• Strong leadership and coaching skills with the ability to motivate and develop high-performing teams
• Data-driven mindset with the ability to analyze performance metrics and translate insights into action
• Excellent verbal communication skills with the ability to influence, engage, and align stakeholders
• Confident decision-maker who can proactively address challenges and drive solutions
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Collaborative leadership style with a commitment to accountability, continuous improvement, and results
  
  

Your Technical skills

• Strong proficiency with performance dashboards, KPIs, and reporting tools
• Experience working with dialer systems, CRM platforms, and shared documentation tools
• High level of comfort leveraging data to inform coaching, optimization, and strategy
• Data-driven mindset with the ability to analyze performance metrics and translate insights into action
  
  

What We Offer You

• Flexible work environment
• A competitive pay rate and generous bonus opportunity
• 100% Employer Paid benefit premium for eligible staff (including health, dental, vision care, wellness and paramedical services)
• Company wide Socials & Milestones Celebrations
• Paid Sick Days and Employee Assistance Programs, including premium mental health resources
• Group auto & home Insurance deep discounts through The Cooperators.
• Access to Employee Discounts to 1000+ stores through Perkopolis
• Internal advancement opportunities and role development pathways
• An open, inclusive and diverse working environment
  
  

Additional Information

• Flexibility in work schedule to meet the needs of the business. Flexibility with evening hours may be required.
• Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check.
• Candidates must be legally entitled to work in Canada at the time of their application.
  
  

This is a job posting for an existing vacancy.