*This is a 100% remote role anywhere in the US or Canada*

About Us:

Zeitview is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights to recover revenue, reduce risk and improve build quality. We serve customers in the solar, wind, insurance, construction, real estate, and critical infrastructure industries. Trusted by the largest enterprises in the world, Zeitview is active in over 70 countries. Our mission is to accelerate the global transition to renewable energy and sustainable infrastructure through advanced inspection solutions. Take a look at our latest achievements here!

About the Role:

The QA Coordinator (Telecom) is responsible for supporting daily operations, troubleshooting, and ensuring high-quality data delivery. This role assists the Telecom team in addressing customer inquiries and maintaining data integrity across multiple platforms. This role also involves supporting analysts in adapting to evolving project requirements, interfacing with clients, and working with the flight operations team to ensure efficient data delivery.

Responsibilities:

• Operational Support & Process Improvements

  • Assist with daily operations and enhance workflow efficiency
  • Help analysts with internal and external clarifications and requests
  • Keep the team leaders informed of process and scope changes and assist in monitoring adaptation

• Customer & Scope Management

  • Assist in customer communications regarding project updates and follow ups
  • Ensure seamless coordination between internal teams and clients

• Quality Control & Rejection Monitoring

  • Next steps for resolution
  • Responsible party for corrective actions
  • Urgency and resolution timelines
  • Track and resolve QC issues with appropriate support
  • Assist with sorting and monitoring QC rejections to ensure timely follow-ups and ownership
  • Analyze QC rejections by gathering data from multiple sources to determine:
  • Communicate clearly with the Flight Operations team on recaptures
  • Document resolutions, questions, and concerns with relevant parties
  • Assist with analyzing recurring QC trends proactively to prevent future issues

• Overall Quality Assurance

  • Monitor and maintain high-quality data standards across the team
  • Provide feedback and support corrective actions to enhance quality control

Responsibilities:

• Experience: 1+ years in the telecom field
• Strong independent work skills, including prioritization and problem-solving
• Ability to work remotely and coordinate effectively within a fully remote workforce.
• Excellent English written and verbal communication skills
• Interest in technology and drone operations (UAV experience is a plus)

What’s Included:

• Feel great about your work as you join a leading mission-driven intelligent aerial imaging company - our goal is to accelerate the global transition to renewable energy and sustainable infrastructure, and you personally will play a large part in making this happen!
• Your choice of multiple medical insurance plans, including options with an HSA and 100% coverage of the premium for yourself and your dependents
• 100% paid dental and vision insurance
• Unlimited PTO: We mean it when we say we prioritize work-life balance and mental health. Just be sure to share pictures of your vacation when you return!
• Work-from-home environment: flexibility for employees should be the norm for companies
• Autonomy and upward mobility
• Diverse, equitable, and inclusive culture: a place where your voice matters

Zeitview is proud to be an equal opportunity employer. At Zeitview, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that includes age, color, sex, disability, national origin, race, religion or veteran status, that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation.

We also provide reasonable accommodation for qualified individuals with disabilities and for seriously held religious beliefs in accordance with applicable law.